EdApp by SafetyCulture

10 Retail Courses

We’ve chosen some of the best retail courses to give your teams access to crucial sales skills and knowledge. Each course is presented with videos, games, and brief modules, and topics include retail ergonomics, onboarding, visual merchandising, and cashier security.

Retail Courses
Last published: 6th May 2024
SC Training (formerly EdApp) Retail Courses - Onboarding - Retail

1. Onboarding - Retail

It can be challenging to give effective training to new hires, but you don’t need to look further than SC Training (formerly EdApp)’s Onboarding - Retail course. This retail course aims to supply its learners with important techniques and information that they can use to improve their performance in their new roles. 

The course starts with a lesson on company core values to help new employees understand and immerse themselves totally into the company. It then explores store policies and procedures that are specific to your store, such as accepting payments and opening and closing the store. Lastly, it discusses the techniques and benefits of cross-selling and suggestive selling. 

One of the best parts of this course is that you can edit its content for free in just minutes with SC Training (formerly EdApp)’s built-in content creator tool. With its drag-and-drop functionality, you can add videos, links, store-specific guidelines, and more to this course – no design or coding experience is needed. You can also customize the course to match your company’s branding to give a visually unified training experience to all your new hires.

Cost: Free

Length: 4 lessons, 5-10 minutes per lesson

Scope: 

  • Company values
  • Store procedures
  • Cross-selling
  • Suggestive selling 

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Retail Services - Communication

2. Retail Services - Communication

Retail Services - Communication is another retail course by SC Training (formerly EdApp). It aims to help retail teams in gaining the skills needed to engage with customers in productive and satisfying ways. Here, your workers will learn how to actively listen to customers to understand them better. They will also become familiar with open and closed-type questions, allowing them to choose the most appropriate question type for specific situations and interaction goals. 

By the end of this course, your retail teams would become more engaging and strategic when it comes to their jobs. Observe as they connect and communicate with customers better and more often, leading to more sales and more satisfied customers. 

If your teams need to brush up on their communication skills in the workplace, then this course could work for them. They can complete this course in minutes, rather than hours, thanks to its microlearning design. With microlearning, you’ll also find that your workers will be able to digest their training and retain key information better because of its short and highly-targeted format.   

Cost: Free

Length: 3 lessons, 5-10 minutes per lesson

Scope:

  • Active listening 
  • Open vs Closed questions
  • Using open questions

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Visual Merchandising (for Fashion Retail)

3. Visual Merchandising (for Fashion Retail)

It’s important to give excellent customer service to your clients. But you won’t be able to do that unless customers are walking into your stores. To encourage clients to enter your store and make a purchase, SC Training (formerly EdApp)'s Visual Merchandising (for Fashion Retail) course can teach your teams how to effectively display your products. 

It begins by going over the importance of visual merchandising and how your retail store's outside and interior design contribute to the creation of this image. Here, your learners will go over the numerous types of merchandising displays and how to pick the right one for your store. Additionally, they’ll discover tried-and-true methods including the rule of threes, types of lighting, and window cleaning techniques.

SC Training (formerly EdApp) is more than just a mobile and knowledge base software. You can also conduct on-site training with its Practical Assessments feature. Assess your retail team’s skills in real-time from your smartphone with a digital checklist and track their progress on SC Training (formerly EdApp). You can monitor these in-person using training analytics alongside other analytics, like course completion rates, on the admin experience. Training and monitoring performance can be done all in one platform. 

Cost: Free

Length: 4 lessons, 5-10 minutes per lesson

Scope:

  • The value of visual merchandising
  • Types of merchandising displays
  • Essential elements of visual merchandising
  • Techniques to consider

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Diversity and Inclusion in Retail

4. Diversity and Inclusion in Retail

Diversity and Inclusion in Retail is a retail management course focused on creating a diverse and inclusive experience for both staff and customers. This diversity training course emphasizes the values of a diverse, equal, and inclusive workplace while covering the numerous prejudices that employees should be aware of.

This helps your floor staff give your clients a warm shopping environment and experience. Also, the course focuses on the value of a zero-tolerance discrimination policy and instructs your staff on how to better listen to customers.

If you’re already using Deputy to manage your retail teams, then you’re in luck as SC Training (formerly EdApp) can be integrated with the shift scheduling tool. Easily schedule staff for both work shifts and training all in one location. The best part is that retail businesses of any size can use this integration and other SC Training (formerly EdApp) features for free forever if they want to. 

Cost: Free

Length: 5 lessons, 5-10 minutes per lesson

Scope:

  • Implicit bias
  • Creating an inclusive shopping experience
  • Zero tolerance discrimination policy 
  • Listening to customers

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Returning to Retail During the COVID-19 Pandemic

5. Returning to Retail During the COVID-19 Pandemic

This retail course is needed for floor staff who will resume their jobs during the pandemic. COVID-19 is still present while people are returning to work, so it’s even more important to protect your staff and customers from virus exposure. 

This course discusses appropriate cleaning and sanitation procedures in the workplace to reduce the spread of illnesses and offers preventive actions that staff members can adopt. Additionally, it provides coping mechanisms for stress and acknowledges the evolving nature of the workplace during these times. It also accounts for any customer hostility that might happen as a result of the application of new safety regulations.

As people get used to daily life during the pandemic, they might become complacent in keeping themselves clean, safe, and secure. Remind your employees to take care of themselves, their customers, and the store by regularly sending out this course to serve as refresher training. You can quickly share access to this course with either an invite link or QR code sent through communication channels, such as Slack, Microsoft Teams, SMS text, or a print-out.

Cost: Free

Length: 5 lessons, 5-10 minutes per lesson

Scope: 

  • Return to work guidelines
  • Cleaning and disinfecting the workplace
  • Coping with job stress and job resilience
  • Dealing with customer aggression 
  • Everyday preventive actions

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Ergonomics (for Retail)

6. Ergonomics (for Retail)

This safe lifting course from SC Training (formerly EdApp) dives into the idea and advantages of retail ergonomics, a suggested practice that balances worker comfort and productivity in retail establishments. The Ergonomics course covers the ideal and preferable work zones in-depth, along with the correct lifting and carrying of objects of various sizes and recommended working postures. Lessons on correct lifting techniques are also provided, particularly when checking out, scanning, and bagging large and bulky products.

The risk of developing musculoskeletal disorders (MSDs) is also covered in this course, along with ergonomic tips that your staff can use to prevent lift-related injuries from happening. These tips and tricks include muscle and elbow stretches, knee flexion, hip circles, and standing forward bend.

This course includes interactive elements like drag-and-drop, scratch-to-reveal, multiple-choice, and more. These elements encourage your learners to engage with their training more, leading to increased course completion rates and knowledge retention. There are even game-like elements such as timers and scoreboards to make training more enjoyable and feel less mundane. 

Cost: Free

Length: 5 lessons, 5-10 minutes per lesson

Scope:

  • Ergonomic principles and their benefits
  • Musculoskeletal disorders (MSDs)
  • Storewide ergonomic solutions
  • Front end practice (checkout, bagging, & carryout)
  • Stretching 

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Slips, Trips and Falls in Retail

7. Slips, Trips and Falls in Retail

Specifically designed for the retail industry, SC Training (formerly EdApp)’s Slips, Trips, and Falls in Retail course addresses the most frequent injuries in the retail environment. It discusses how accidents happen and how good housekeeping can avoid these accidents. This lesson can help in recognizing job risks, even in low-risk settings like back offices. To end the course, suggestions for avoiding falls, trips, and slips, as well as suggestions on what to do if your employees do get into an accident are given. 

This course also includes an extra lesson dedicated to reviewing key concepts and information. You can continually review and refresh your workers’ knowledge with Brain Boost, SC Training (formerly EdApp)’s spaced repetition tool. As to how spaced repetition works,  it compiles key concepts your workers have trouble absorbing and repeats them until they demonstrate complete understanding. This training method can help embed information into a learner’s long-term memory. 

Cost: Free

Length: 4 lessons, 5-10 minutes per lesson

Scope:

  • How accidents happen
  • Housekeeping and preventing falls
  • Avoiding slips, trips, and falls
  • What to do when you slip, trip, or fall

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Payment Security for Cashiers

8. Payment Security for Cashiers

If you’re looking to simplify your cashier's payment process and protect your business from theft, SC Training (formerly EdApp)'s Payment Security for Cashiers course is the best option for your teams. It offers a summary of the several payment methods that businesses frequently use, including credit/debit cards, NFC, Apple Pay, and Square. The technology underlying various payment methods is also covered in this course, as well as how to correctly handle payments using those channels.

This retail training course also covers how to spot suspicious activity, scamming, and skimming.  It’s crucial for you and your employees to be able to see any questionable behavior in order to protect the store.

Cost: Free

Length: 5 lessons, 5-10 minutes per lesson

Scope:

  • Contactless (NFC) Pay
  • Using Apple Pay and Google Pay
  • Using Square
  • Accepting Credit and Debit Cards
  • Identifying suspicious behavior, scamming, and skimming

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Courses - Selling Strategies and Interacting with Customers

9. Selling Strategies and Interacting with Customers

Retail staff are taught how to take advantage of consumer interactions and implement tactics to boost profitability in this Selling Strategies and Interacting with Customers course. Here, employees will learn how to greet customers properly with different techniques. Then it will discuss the best questions to ask in order to gain the attention and curiosity of their customers.

Clients often focus their decisions on an item's price, but the concept of value-based selling is also covered to help them understand that their purchase is unquestionably worthwhile. To end this retail training program, staff will learn how to close sales using different methods like the “Sharp Angle” and “Summary” Close. 

Cost: Free

Length: 5 lessons, 5-10 minutes per lesson

Scope:

  • Greeting customers
  • Selling by asking questions
  • Using curiosity to sell
  • Value-based selling
  • Sale closing techniques

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Retail Course - Working Safely with Display Screen Equipment

10. Working Safely with Display Screen Equipment 

The last retail course on this list is Working Safely with Display Screen Equipment by SC Training (formerly EdApp). There are health risks when it comes to using display screen equipment (DSE). From eye strain to fatigue, your learners will discover how improper and unsafe use of DSEs can endanger their wellbeing. To help prevent these risks, your retail staff will also learn how to get comfortable when using DSEs. 

The course emphasizes the importance of maintaining good posture and a well-designed workstation. It dives into topics of improving your tools like your mouse or keyboard and touches on good or bad ergonomics. To end the course, your workers will cover ways how they can better protect themselves from health risks by changing their work activity by taking breaks, stretching, or rotating tasks.

If you still need more courses to improve employee skills for retail, then you don’t need to look further than SC Training (formerly EdApp)’s Course Library. With over 1000 courses, you’re sure to find a course that fits your needs. 

Cost: Free

Length: 4 lessons, 5-10 minutes per lesson

Scope:

  • Health risks with DSE
  • Getting comfortable
  • Well-designed workstations
  • Changes in activity 

Created by SC Training (formerly EdApp)

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Stand out from the rest of the retail industry with these retail courses

Giving your retail team this kind of support with training enhances their skills and performance, which boosts sales and fosters stronger relationships with customers. Additionally, it improves their strategic management style and understanding, assisting your company in advancing in the quick-paced and fiercely competitive retail industry. There are only benefits and advantages to enrolling your retail staff in these retail courses, so why not do so starting from today?

And the best part? Your team can complete courses anytime, anywhere, on any device.

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