EdApp by SafetyCulture
Free Course

Dealing with Difficult Customers

By SafetyCulture
4 Lessons
4.7(202)

Dealing with Difficult Customers lessons

Click the button below to preview this course. Each microlesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Types of Difficult Customers
  2. How to Respond to a Guest Complaint
  3. How to Handle a Wrong Food Order
  4. Dealing with Intoxicated Customers

Course author

SafetyCulture

SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!


Mobile first training
Gamified experience
Editable content
Course overview

Problem solving is a crucial skill to obtain in any role in any industry. Customers come with all different attitudes and situations which need to be handled confidently and correctly for the optimal outcome. Educating on these topics is the perfect way to maintain excellent service and problem-solving, which is why this 4-part course is perfect. The modules will touch on difficult customers, responding to complaints, managing mishaps and dealing with intoxicated customers.

What you will learn
  • How to Respond to a Guest Complaint
  • Types of Difficult Customers
  • Dealing with Intoxicated Customers
  • How to Handle a Wrong Food Order
The full course includes
  1. Types of Difficult Customers
  2. How to Respond to a Guest Complaint
  3. How to Handle a Wrong Food Order
  4. Dealing with Intoxicated Customers

And the best part? Your team can complete courses anytime, anywhere, on any device.

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