10 Customer Service Training Software

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes.

1. SC Training (formerly EdApp)

SC Training (formerly EdApp) is the best learning solution for you if you’re looking for an award-winning customer service training software. It comes with a course library that includes courses like Call Center Customer Service, Customer Service: Handling Complaints, and Effective Communication in Customer Service. These free customizable courses offer high-quality content that you can edit or immediately roll out to your teams. These courses tackle the proper way to communicate with customers, how to address their concerns, and foundational training for working in a call center environment.

To test your team’s knowledge post-training, you can use SC Training (formerly EdApp)’s Rapid Refresh quiz maker. Just fill out the easy-to-complete spreadsheet with your questions and answers, then watch it transform into an interactive quiz. To make sure that they don’t forget what they’ve learned, you’ll also find SC Training (formerly EdApp)’s Brain Boost spaced repetition tool handy. This feature repeats key learning until it’s embedded in the long-term memory.

Features:

• Course library
• Rapid Refresh quiz maker
• Brain Boost spaced repetition tool

Cost: Free

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2. Enyota Learning

Enyota Learning is a customer service training software that allows you to create simulation-based training. Here, you can have your teams get a feel of your store or establishment without having to leave the comfort of their homes. Training is risk-free, thanks to the virtual environments you can create, which allow learners to practice and make mistakes that they can learn from. If you have no time to build your courses, Enyota Learning can create bespoke training for you. These courses can be accessed on desktops and mobile devices 

Features:

• Simulation
• Mobile and desktop compatibility
• Bespoke course development

Cost: Available upon request

3. BranchTrack

If you’re looking for customer service training software that can create scenario training content, BranchTrack is right for you. Create branching scenarios perfect for simulating customer-employee interactions using its browser-based simulation editor. Just choose from their built-in character and location library or upload your files and bring life to your characters by adding voiceovers. You can also create virtual classrooms and include digital roleplays as part of your activities to promote engagement and interaction among learners.

Features:

• Simulation creator
• Asset library
• Digital roleplays

Cost: Free, paid plans (starts at 999 USD/year)

4. AcademyOcean

AcademyOcean is a customer service training software that lets you build courses for your training sessions. Here, you can upload pre-written content, such as text, photographs, slideshows, videos, and audio files, or you can create lessons from scratch. It also has a quiz builder where you can create interactive customer-seller simulations. AcademyOcean is accessible on any device, so learners can complete their training anytime and anywhere.

Features:

• Course creator
• Quiz builder
• Mobile accessibility

Cost: Starts at 225 USD/month

5. Compono

With Compono, you can create your courses with its modular-based course builder or import existing SCORM courses you’ve already developed on other platforms. You can even build choose-your-own-adventure style path modules and other learning pathway formats to bring learners to the right content at the right time. This customer training software gives you access to insights and comprehensive reporting so you’re always in the know about your employees’ progress and performance.

Features:

• Course authoring
• Learning pathways
• Comprehensive reporting

Cost: Available upon request

6. Proprofs

ProProfs is a customer service training software that makes it easy to create training content. With its built-in course maker, just choose from its library of templates and assets to create courses and quizzes. If you don’t want to start from scratch, Proprofs has a premium course library consisting of pre-made and off-the-shelf courses about customer service and more. If you’re looking for ways to promote collaboration within your team, you can use the discussion forums and virtual classrooms so learners can connect with each other and share their learning.

Features:

• Course maker
• Template library
• Course library

Cost: Starts at USD 25/month

7. WorkRamp

WorkRamp is an all-in-one learning platform that can also be used as customer service training software. Its online course library houses courses that you can use for your training, such as effective communication, product knowledge, and proper customer interactions. You can also create personalized learning pathways based on roles and skills to make sure that your employees get relevant content. WorkRamp supports blended learning so you can mix online courses with live webinars. This is for learners who want to experience the benefits of a hybrid work setup.

Features:

• Online course library
• Personalized learning pathways
• Live webinars

Cost: Available upon request

8. etrainu

etrainu is an elearning platform with prebuilt courses on delivering excellent customer service developed by seasoned practitioners. You can also request custom elearning development from industry experts in their team. etrainu also comes with a document library where you can upload and store important documents. Some examples are policies and procedures that your employees can review and refer back to so they can perform their jobs efficiently. If you want to check how your employees are performing, you can use the course completion and progress reporting feature to identify skill and knowledge gaps.

Features:

• Prebuilt courses
• Custom elearning development
• Document library

Cost: Available upon request

9. Axonify

Axonify excels in supplementing relevant and valuable training content for your customer-facing teams. You can either create training from scratch or import and edit content from their content marketplace. If neither is the right option for you, their team of expert instructional designers can create tailored courses for you. You can also create structured learning paths to lead your team members to learning content that will set them up for success.

Features:

• Content marketplace
• Structured learning path
• Content creator

Cost: Available upon request

10. iglooo

Last but not least is iglooo. It allows you to bring fun to your customer service training sessions. It’s an elearning interaction builder where you can create different types of activities to test the knowledge of your teams. Create drag-and-drop quizzes, memory games, flashcards, and more using its cloud-based editor which safely stores interactions you created online. iglooo also supports real-time editing so there’s no need to re-upload your interactions.

Features:

• Interaction library
• Interaction builder
• Cloud storage

Cost: Free, paid plan starts at 9.99 USD/month