12 Knowledge management apps

Knowledge management apps are a valuable tool for companies looking to streamline their knowledge sharing and collaboration processes. Teams can easily access and share information, collaborate on projects, and make sure that knowledge is captured and disseminated effectively.

In this article, we'll explore some knowledge management apps that can help your organization improve its knowledge sharing practices and enhance overall productivity.

1. SC Training (formerly EdApp) 

SC Training (formerly EdApp), the top choice on this list of knowledge management systems, has a variety of useful features that make sharing knowledge inside your company simple. Additionally, it allows you to control every aspect of high-impact learning, including peer conversations, learning reinforcement, and course management. 

With this platform, creating and maintaining company policies, paperwork, and training materials is simple. Technical knowledge isn’t required. You just need to select a template from SC Training (formerly EdApp)'s library of editable ones, drag and drop your learning resources (such as management development courses or skill-based training courses), add branding components, and publish. 

To expand the collection of training resources available to your company, you can even import courses from the course library. Additionally, with SC Training (formerly EdApp) anyone from the team can access the organizational knowledge on any device at any time, anywhere. 

To top it off, you can keep your team's training resources all in one place! With the Briefcase feature, you can easily store files like PDFs, images, and videos alongside your digital training material. This makes it easy for your team to access and reference them anytime, anywhere.

Cost: Free

Key features:

• Course library
• Course import
• Briefcase
• Template library

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2. Nuclino

To manage team projects and distribute internal company knowledge among personnel, you can use the knowledge management tool Nuclino. You can effectively plan campaigns and assign work using this platform's sleek features, such as mind maps and kanban boards. 

With the help of the straightforward drag-and-drop tool in the training software, teams can also work together on projects and edit content in real-time. For a more adaptable approach, you can even use programs like Slack, Dropbox, Figma, Loom, and Miro. 

Cost: Free, paid plans

Key features:

• Kanban board
• Mind maps
• Drag and drop editor
• App integrations

3. Bitrix24

Bitrix24 is a knowledge management app that managers may use to keep track of projects and communicate with the rest of their staff, including remote workers who don't go to the central office. You can organize conferences, talk and share ideas with your team, keep tabs on activities, assign tasks, manage projects online, and so much more using this platform. 

Despite being a tool for lead and customer relationship management, setting up and configuring Bitrix24 can be tricky due to its extensive features. In order to completely comprehend how its services and applications operate, it might be best to schedule a demo first. 

Cost: Free, paid plans

Key features:

• Project management
• Work time tracking
• Conferences
• HD video calls

4. HelpJuice

Given its straightforward content editing and formatting capability, HelpJuice is a knowledge management app for many enterprises. Users can organize their corporate content, publish numerous versions, and work directly on articles with other users thanks to their robust authoring tool. 

You can quickly drag and drop text, photographs, videos, and other pertinent stuff onto your article if you're pressed for time. Additionally, you can select from a variety of themes and modify the material to your preferences. The main benefit of using this platform is that you can instantly conduct a Google-like instant search for crucial corporate information.

Cost: Starts at 20 USD

Key features:

• Drag and drop content authoring tool
• Publishing multiple versions of articles
• Direct collaboration on an article
• Instant Google-like search

5. Bit.ai

Use the knowledge management tool Bit.ai to intelligently share your business knowledge and digital content. Its intelligent document editor, which makes it exceedingly simple to write, publish, and share your works, is one of its defining features. You can concentrate on the content of your instructional materials because Bit.ai will handle the design and formatting. 

The team you choose, or the individual who authored the document, will be the only ones who can see the documents as they are stored and sorted in smart, personalized workspaces. By giving you complete control over who has access to the company's resources, you can make sure that only the appropriate papers are shared with the appropriate individuals.

The smart search feature of Bit.ai, which greatly reduces the difficulties in locating the documents you and your staff are looking for, is another area of pride for the company. You can use this platform to find these files by simply searching for the keywords in the titles, descriptions, and sources.

Cost: Free, paid plans

Key features:

• Smart document editor
• Course design and formatting
• Personalized workspaces
• Content-control
• Smart search

6. Bloomfire

In order to facilitate organizational alignment and help you develop a central repository for company data, Bloomfire provides a number of high-quality tools. Personalized content streams, newsletters, AI-generated tags, and Q&A features are just a few of these fantastic features. With its AI-powered deep search capability, the knowledge management app also makes it possible for you to find information more quickly. 

Additionally, it provides a feedback loop that encourages users to comment on the information, identify any gaps, and advance knowledge exchange. Together, these distinctive elements create a fantastic solution that democratizes knowledge among employees and keeps teams in sync.

Cost: Available upon request

Key features:

• Q&A features
• AI-generated tags
• Personalized content feeds
• Newsletters
• AI-powered deep search

7. Flowlu

With Flowlu knowledge management tool, you can impart knowledge by organizing workflows and projects, all while being aligned with your customer communication processes. Businesses can also build help centers so that their clients' customers can easily access FAQs and other how-tos. Users of all technical and non-technical backgrounds can easily navigate their knowledge center and manage data thanks to the platform's user-friendly interface. 

Due to the availability of discussion tools like project chat, comments, mentions, messenger, and quick alerts, it's also a fantastic tool for team collaboration and project management. All of these elements work together to help businesses create a seamless experience for both their clients and staff. 

Cost: Free, paid plans starting at 9 USD per month

Key features:

• Knowledge hub
• Customer help center
• Project chat
• Comments
• Mentions messenger
• Instant notifications

8. Proprofs

You can select from more than a hundred pre-made templates, add your own videos, graphics, or text, and modify learning materials in accordance with your company's brand guidelines using Proprofs. This knowledge management tool also provides extra features like a learning community, Q&A forum, and centralized knowledge repository for FAQs and how-to guides for easy collaboration and information sharing among your learners. 

The program also includes a report and analytics dashboard where you can monitor all the responses and performance information from your students. Quizzes are easily available through desktop and mobile devices, enabling your employees to take them whenever and wherever they like, so you don't have to worry about accessibility. 

Cost: Free, paid plans

Key features:

• Course templates
• Learning community
• Analytics dashboard

9. Trainual

You can onboard new employees or update the knowledge of your present staff members remotely by using the knowledge management app, Trainual. Thanks to its 150+ free pre-built templates, tasks like content creation and creating learning materials like sales handbooks, hiring checklists, and orientation outlines are simple and hassle-free. 

Although SCORM is not supported, it is possible to incorporate pictures, movies, and multiple-choice tests. This employee training platform also provides roughly 30+ free Standard Operating Procedure (SOP) templates that you can use, saving you from having to start from scratch when documenting your organization's policies and procedures. 

Cost: Free, paid plans

Key features:

• Content creation
• 150+ pre-built templates for online training courses
• 30+ free Standard Operating Procedure (SOP) templates for policies and procedures
• Images, videos, and multiple-choice questions

10. Bridge

Bridge is a comprehensive knowledge management app that you can use to foster employee development while keeping them informed about and linked to the goals and strategies of your business. The native course authoring tool, which leverages the power of simplicity, is what most impresses its users. Drag and drop is used for everything, and Microsoft Word-style content modification is available. 

Additionally, this platform will store all of your company's documents and educational resources on its servers, providing your staff with easy access to all of the resources anytime they are needed. 

Bridge can track your staff, aid you with performance reviews, and let you implement a pulse poll all in one location, in addition to helping you create courses. To advance your knowledge management strategy, you can even export all the data from Bridge to your own business intelligence platform.

Cost: Starts at 2 USD per month

Key features:

• Native course authoring tool
• Analytics dashboard
• Performance reviews
• Pulse survey
• Easy export of data to other business intelligence platforms

11. Knowmax

Knowmax is a CX-focused (customer experience-focused) knowledge management platform that delivers guided knowledge across assisted and digital channels. Acting as a single source of truth, it goes beyond traditional knowledge base articles and FAQs by incorporating advanced KM features, such as interactive decision trees and visual how-to guides. 

Knowmax seamlessly integrates with your existing CX tools and channels, including CRM, chat, telephone, and more, enabling support representatives to access guided, contextually relevant knowledge within their workflow.

Its in-built micro-segmented analytics empower you to make data-driven decisions, offering insights into user search activity, top-performing content, and the time spent on each piece of content.

Cost: Contact sales@knowmax.ai for pricing details

Key Features:

• Semantic search to enhance discoverability
• No-code, cognitive decision trees to ensure SOP adherence
• Picture guides for step-by-step issue resolution through visual support
• Chrome extension for reduced screen switching

12. BetterDocs For Shopify

BetterDocs For Shopify represents the forefront of innovation when it comes to creating a highly efficient knowledge base for Shopify stores. This exceptional knowledge-based solution can significantly enhance your customer service. It is a very user-friendly built-in customizer, which simplifies the configuration of the documentation page.

BetterDocs For Shopify helps you to create an advanced FAQ section on your Shopify stores so that your customers get their answers immediately. Thus it significantly diminishes the volume of support inquiries. Besides there is a Live chat feature by which you can integrate with WhatsApp or Messenger of your store.

Remember, a successful Shopify help center is one where customers can easily find answers to their questions without reaching out to your support team. With BetterDocs For Shopify, you can sort your info into categories and add labels to make it super easy for customers to find what they need.

Cost: Starts at $9.99

Key Features:

• Attractive FAQ sections 
• Import & Export FAQ
• Insightful Analytics
• Quick Order Tracking feature
• AI auto feature for documentation 
• Powerful integration with WhatsApp & Messenger