10 Tools to Improve Retail Customer Service

Using free customer service tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. To help you with retail customer service training, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals.

1. SC Training (formerly EdApp)

SC Training (formerly EdApp) is an all-in-one mobile learning solution that boasts a world-class content library with courses created by experts in their fields. With content like courses to improve employee skills for retail, you can be sure that learners get the best learning experience through microlearning, which bulks together key concepts into easily digestible chunks for better retention and comprehension.

Offer thoughtfully developed workplace learning that your employees will like. Send your learning requirements to SC Training (formerly EdApp)’s instructional design team, and they will transform them into dynamic and engaging courses.

As SC Training (formerly EdApp) is mobile-first, there’s no need for employees to be tied down to their desks just to complete their retail customer service training. Courses can be taken on the go on their smartphones and tools of customer service can even be downloaded for offline learning. With SC Training (formerly EdApp)’s customizable push notifications, learners won’t miss a beat and can be given gentle reminders so you can expect course completion rates to soar.

Cost: Free

Key features:

• Course library
• Mobile compatibility
• Offline accessibility

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2. Instancy

One of the best tools customer service reps can use to train is Instancy . It’s a cloud-based LMS that aims to provide your retail employees with expert product knowledge and superb customer service skills. With this tool to improve retail customer service, you can have employees take eLearning courses, attend webinars, and conduct just-in-time training all in one place. It also allows you to create a learning object repository and knowledge base consisting of free customer service tools in different media formats, such as web pages, documents, videos, and more. With its analytics suite and customizable dashboard, you can easily view and identify skill gaps both at an individual and team level to help your team’s customer service skills.

Cost: Available upon request

Key features:

• Learning repository
• Analytics
• Customizable dashboard

3. Enyota Learning

Enyota Learning is another tool to improve retail customer service. With this LMS, you can create tools to improve customer service through simulation-based training and recreate the feel and atmosphere of your store through virtual training activities. This way, employees can apply the skills they gain without worrying about making mistakes. Courses in Enyota Learning are compatible on both mobile and desktops allowing learners to take their courses on the go and at their convenience. If you’re pressed for time, they can also create retail training courses for your organization that can be repeatedly used over time as you hire more employees.

Cost: Available upon request

Key features:

• Simulation
• Mobile and desktop compatibility
• Custom course development

4. WorkRamp

Designed as an all-in-one learning platform, WorkRamp is a training software that can be customized for different types of employee training, more specifically for retail and support. WorkRamp’s LMS is also great for b2b sales training courses. With this LMS, you can improve customer interactions by creating learning guides so your employees know how to respond to customer inquiries in a timely manner. Its authoring tool makes creating and editing courses a breeze as even beginners will find its modern and intuitive interface easy to use. WorkRamp also allows you to create customized learning pathways for your personnel based on their role, teams, skills, or seniority so they can get personalized training that’s relevant to them.

Cost: Available upon request

Key features:

• Content authoring
• Learning pathways
• Learning guides

5. Learn Amp

Learn Amp is an all-in-one learning management system and engagement platform focused on helping businesses develop and retain their employees. It can also be used as a tool to improve retail customer service, allowing your employees to develop their customer service skills through social learning and peer-to-peer features like in-app messaging, self-generated content, discussion threads, event management, and group assignments. You can access performance reports easily through Learn Amp’s built-in visual dashboard. Based on these stats, you can also design learning pathways to further each employee’s growth.

Cost: Available upon request

Key features:

• Virtual instructor-led training
• Customized learning pathways
• Dashboard analytics

6. Customer Centric Selling

If your retail team has been struggling to close sales, you’ll definitely find the Customer Centric Selling tool helpful to gain some tips and techniques and combat this problem. The structure of their methodologies is targeted to help sales representatives to sell more and do so repeatedly, with their insights mostly based on their research on how buyers make their purchasing decisions coupled with how to provide excellent customer service.

You may invest in their 3-day instructor-led virtual workshop or opt for their online sales training online courses that you may access from any device. The only drawback here is that you need to pay an expensive registration fee to access their resources. 

Cost: US 95

Key features:

• Multi-device compatibility
• Role-play scenarios
• Online courses

7. ProProfs

ProProfs is another LMS you can use as a tool to improve customer service of your retail staff that’s aimed to make the process of developing training content easier. Its course maker lets you construct courses and quizzes from a library of hundreds of templates and audiovisual assets. It has a premium course library with pre-made courses on customer service, retail, sales, and many other topics that you can easily distribute to your employees. Discussion forums and virtual classrooms are also used to develop a collaborative learning environment. With this tool for training managers, you may quickly streamline operations in producing training materials and track the progress of each employee using its training management system.

Cost: Starts at US 5/month

Key features:

• Authoring tool and templates
• Course library
• Virtual classroom
• Learning management

8. etrainu

etrainu is a sophisticated learning management system that you can use as a tool to improve retail customer service. They pride themselves on a course library with content developed by seasoned practitioners to train and upskill workers with high-quality learning content. etrainu also partnered with Blackboard to offer a Hospitality Workforce Essentials suite which even includes interview and trial preparations. etrainu can be accessed on desktops, tablets, and mobile devices so learners can easily access training on the go.

Cost: Available upon request

Key features:

• Course library
• Hospitality workforce essentials suite
• Multi-device compatibility

9. Trainual

Trainual is a tool to improve retail customer service that allows you to provide quicker and easier employee training without location restrictions. You can easily customize learning materials like sales handbooks, hiring checklists, orientation outlines, and many more by choosing from the platform’s 150+ free pre-built templates. When creating courses, you’ll even have the option of embedding images, videos, and multiple-choice questions. Trainual can also be used for b2b sales training courses, which can be customized to fit the needs of your business. Once your training courses have been deployed, your employees can access them through multiple online platforms, including iOS, Android, Chrome extension, or other web browsers.

Cost: Starts at 9 USD per month

Key features:

• 150+ pre-built templates
• 30+ SOP templates
• Multi-platform access

10. 360Learning

360Learning is another tool for customer service that you can use to manage your retail workforce. It’s widely known for its collaborative training tool, which features an authoring suite, a content integration system, and an analytics dashboard. As managers and team leaders, you can develop and deploy content to your employees without having to meet in person and all the tools require no technical skills to use, enabling you to create courses in just a few minutes. You can also add learning resources like videos, images, blog articles, and research to your course to keep it up-to-date and engaging. With 360Learning, workers also have access to collaborative learning features like discussion boards and group pages that allow them to participate in meetings with both managers and their fellow employees. 

Cost: Starts at USD per month

Key features:

• Collaborative learning
• Authoring suite
• Content integration
• Analytics dashboard
• Discussion boards