SC Training (formerly EdApp) & Pandora
A Retail Case Study
Explore testimonials from one of the world’s largest jewelry retailer
How one of the world’s largest jewellery retailers trains a largely dispersed workforce
Pandora Asia Pacific faced the challenge of poor engagement rates with traditional eLearning, resulting in unsatisfactory results on compliance and product knowledge. With Millennials making up more than 90% of Pandora’s working population during peak periods, providing effective retail training methods to their employee audience is crucial.
Retail workers are bound to the restrictions of shift work, making it unrealistic to have all employees present for on-site training. Pandora’s static training structure also took the focus away from their customers in-store which must remain their top priority.
How one of the world’s largest jewellery retailers trains a largely dispersed workforce
Pandora Asia Pacific faced the challenge of poor engagement rates with traditional eLearning, resulting in unsatisfactory results on compliance and product knowledge. With Millennials making up more than 90% of Pandora’s working population during peak periods, providing effective retail training methods to their employee audience is crucial.
Retail workers are bound to the restrictions of shift work, making it unrealistic to have all employees present for on-site training. Pandora’s static training structure also took the focus away from their customers in-store which must remain their top priority.
We enjoyed completion rates of over 80%, and 90% of learners prefer SC Training (formerly EdApp) to the existing elearning system.
Suitability for retail
Pandora retail staff discuss how SC Training (formerly EdApp) has become a part of their daily routine and helped them with their sales tasks.
Why Learning works on mobile
Why Pandora retail staff prefer mobile elearning over desktop.
Gamification
Hear what these Pandora learners enjoyed about SC Training (formerly EdApp)'s built in gamification.
Microlearning
Why Microlearning is so well suited to the retail environment.
