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10 effective communication skills training

We’ve created a list of effective communication skills training to help your teams express ideas and convey messages clearly. These courses cover topics such as collaborating effectively, resolving conflicts, developing leadership qualities, and providing excellent customer service.

effective communication skills training
Last published: 6th May 2024
SC Training (formerly EdApp) Effective communication skills training - Effective Communication

1. Effective Communication

SC Training (formerly EdApp)'s Effective Communication course helps employees develop their speaking abilities in person, online, or in front of a group. They’ll learn useful strategies for enhancing their communication skills during this free communication workshop. It will cover topics such as public speaking techniques to increase their public speaking skills.

As virtual meetings are starting to become more commonplace thanks to remote work and a hybrid setup, this course also includes a lesson on how to communicate effectively in a virtual setting.

Generally, learning is more effective in one’s local language. Luckily, you can save time and streamline your course translation process with SC Training (formerly EdApp)’s built-in AI translation tool! All you need to do is download the text resources of an entire course, review the AI-translated text, and re-upload once you're good to go. 

Even better? You have the option to upload manual translations for languages not supported by Google's Cloud translation tool, or for existing translations from courses uploaded to SC Training (formerly EdApp).

  • Cost: Free (up to 10 users)
  • Scope: Revamping communication skills, speaking publicly, connecting virtually

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Effective communication skills training - Effective Communication in Customer Service

2. Effective Communication in Customer Service

If you want to make sure that your employees are on top of their customer calls this effective communication skills training will do the trick. It starts by defining what effective communication is, what are its foundations, and how active listening plays an important role in this line of work. It then teaches how to apply this knowledge by following the four steps of active listening. The last lesson will then discuss the barriers to effective listening and give tips to prevent them.

Are you having trouble engaging employees with their courses? Create a buzz around training with SC Training (formerly EdApp)’s various game templates! Your team can learn concepts and apply what they learned in multiple online activities like word search, Jeopardy, memory games, and more! Your team can compete for high scores and badges while they learn on the go.

  • Cost: Free (up to 10 users)
  • Scope: What is effective communication, how to listen effectively, barriers to effective listening

Created by SC Training (formerly EdApp)

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Google Digital Garage Effective communication skills training - Improving Communication Skills

3. Improving Communication Skills

In just four modules, learners will discover how to communicate effectively in the workplace in Google’s communication class. Here, they’ll learn how to improve communication skills and take advantage of appropriate strategies based on the situation. It presents different communication skills examples to use, such as when negotiating, trying to gain someone’s trust, conversing virtually, and more.

By the end of the course, learners will have the critical communication skills needed to succeed in business and in life. This includes the ability to comprehend what others want, respond strategically to their needs and wants, and create messages that are convincing and clear.

  • Cost: Free
  • Scope: Communication strategies, how to respond to others, getting your message across

Created by Google Digital Garage

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Alison Effective communication skills training - Workplace Communication

4. Workplace Communication

Alison’s Workplace Communication is one of the communication courses that will teach employees how to improve communication in the workplace. Knowing how to communicate with your fellow employees helps create and maintain a healthy work atmosphere. It also dives into effective workplace communication techniques. Learners will get advice on how to speak up in meetings, give constructive criticism at work, speak assertively, ask for a raise, and give several types of presentations.

This course takes around 5-6 hours to complete but is completely self-paced. While the course is free, learners will have to pay a fee to get a certificate of completion.

  • Cost: Free
  • Scope: Business communication, business presentation skills, speaking assertively

Created by Alison

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SC Training (formerly EdApp) Effective communication skills training - Effective E-mail Communication

5. Effective E-mail Communication

SC Training (formerly EdApp)'s Effective E-mail Communication course offers best practices and tips to level up your team’s communication game via email. It discusses the 5Ws of effective e-mail communication and outlines its benefits. Each lesson includes sample scenarios so learners can easily understand the concepts presented. After giving your staff the fundamentals, they'll learn how to craft persuasive email content by applying the 7Cs of Effective Writing.

If you want to make sure that your team remembers important information, SC Training (formerly EdApp)’s Brain Boost has got you covered. This spaced repetition feature only repeats the concepts that your learners haven't quite grasped yet, so they can focus on what's most important. Plus, with the SM-2 algorithm, the content is automatically repeated until it's fully absorbed, without any extra work added for you.

  • Cost: Free (up to 10 users)
  • Scope: 5Ws of effective e-mail communication, 7Cs of Effective Writing, how to craft effective e-mails

Created by SC Training (formerly EdApp)

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edX Effective communication skills training - Business Communications

6. Business Communications

Build sound arguments and learn how to communicate effectively in a business setting with edX’s Business Communications course. Here, learners will uncover strategies for developing their communication style and improving clarity, conciseness, and impact. It covers all forms of communication and even includes best practices for communicating with diverse audiences.

After taking this course, your employees will learn how to enhance their writing, presentation, and interpersonal communication skills.

  • Cost: Free
  • Scope: Strategies for developing communication styles, communicating with diverse audiences, effective communication in all forms

Created by edX

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SC Training (formerly EdApp) Effective communication skills training - Retail Services - Communication

7. Retail Services - Communication

The effective communication training and body language training course by SC Training (formerly EdApp) is intended to guide retail teams in gaining the abilities required to engage with customers in productive and satisfying ways. They’ll discover how important active listening is to understand customers better and learn all about the four active listening strategies.

It then familiarizes employees with asking techniques, such as open and closed questions, to help them choose the most appropriate one for a particular interaction.

  • Cost: Free (up to 10 users)
  • Scope: Active Listening, open vs closed questions, using open questions

Created by SC Training (formerly EdApp)

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FutureLearn Effective communication skills training - Influencing and Communication Skills for Managers

8. Influencing and Communication Skills for Managers

FutureLearn’s course is the ideal training for your leaders. Here, they’ll learn how to influence workplace communication and improve their communication skills as managers. It touches on different types of communication, such as verbal and non-verbal. There’s also a lesson on different communication networks and identifying which one to use depending on the type of communication.

As managers, they’ll learn how important the role of communication is in their job and learn different strategies on how to influence their team members.

  • Cost: Free
  • Scope: Types of communication, the role of communication in management, tactics used to influence others

Created by FutureLearn

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Coursera Effective communication skills training - Speaking and Presenting: Poise

9. Speaking and Presenting: Poise

Positivity is not some mysterious or innate quality and is determined by choices. Those series of choices can then improve your ability to relate to your target market. With Coursera’s effective communication skills training, employees will be able to recognize these decisions. Additionally, it shows how to make them in a way that consistently improves the precision of your message and the impact of your delivery.

An example of this is teaching how to project a powerful combination of confidence, competence, and charisma. It also uncovers techniques on how to keep your audience’s attention and make your presentation memorable.

  • Cost: Free
  • Scope: Making choices, projecting charisma, holding audience's attention

Created by Coursera

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SC Training (formerly EdApp) Effective communication skills training - Security Roles in Communications

10. Security Roles in Communications

SC Training (formerly EdApp)’s Security Roles in Communications will assist your security personnel in maintaining a demeanor of authority and leaving positive, long-lasting impressions on your clients. Being at the forefront of your business’s security, they’ll learn how to juggle playing both security and customer service roles.

This course covers the fundamentals of communication and public relations, as well as communication methods and successful communication techniques. By the end of this course, your security team will learn how to be effective communicators and learn how to avoid obstacles in effective communication.

  • Cost: Free (up to 10 users)
  • Scope: Basics of public relations & communications, communication methods, how to be an effective communicator

Created by SC Training (formerly EdApp)

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Increase your team’s food safety awareness with HACCP certification online

HACCP identifies and controls potential hazards in food production and is a crucial part of food safety. This is why HACCP training is important for food industry workers because it helps them understand the risks associated with food production and how to prevent them. 

Having HACCP certification online also enhances professional credibility and shows commitment to excellence in food knowledge and safety. By investing in HACCP training, you can empower food industry workers to contribute to a safer and more trustworthy food supply chain, while also safeguarding the reputation and success of your organization.

And the best part? Your team can complete courses anytime, anywhere, on any device.

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