10 Free customer service certification programs

Excellent customer service can be your brand’s greatest asset. Modern customers are no longer satisfied with good quality products alone – they are also expecting high-quality customer service. If you’re looking to improve your team’s customer service skills, then this course might be just what they need.

SC Training’s Creating a Positive Customer Experience course walks your reps through their role in creating a positive customer-centric experience for a successful customer-retention. It drills down simple but unique ways of impressing your customers and giving them delight, along with some communication and engagement messaging techniques that are useful for interacting with different types of customers.

SC Training has incorporated images, clips, and practice scenarios to help your team better understand how these customer service skills and techniques can be applied to their everyday tasks. This free customer service certification program is also designed using interactive content templates to capture their attention and make sure that they’re effectively engaging with the content. Games and quizzes are reinforced to help with retention and also monitor their learning progress in a fun and exciting way.

Getting customer complaints is normal, and it’s not all that bad if your customer service reps know how to listen and correctly address them. SC Training’s Customer Service: Handling Complaints course can help show your team how to resolve customer complaints, handle negative reviews positively, and turn this situation into an excellent customer service experience.

It goes over the benefits of listening to customer expectations and customer feedback and how an immediate and effective response can strengthen customer relations. The difference between online and in-person complaints is also discussed, as is the LAST strategy, which stands for Listen, Apologize, Solve, and Thank the customers. This strategy is deemed the most effective way to prove to your customers that you have a team that listens and takes their complaints seriously.

Following a microlearning design model, the content of this customer support training course has been delivered in short bursts that your customer service reps can take in just a few minutes. The strategy in this free certificate program has been proven to yield better retention and completion rates as opposed to organizing a weeklong customer service training or workshop session.

This free customer service certification online program by Coursera focuses on building the most essential skills that every customer service representative should have: communication, empathic behavior, problem-solving, and process adherence.

It expounds on the importance of building rapport with customers and how a positive tone and concise communication contribute to building a healthy relationship with them. Learners also get to build on skills and best practices in finding and evaluating resources for customer queries and authentically resolving call center problems. The last module focuses on the concept of Service Level Agreement, which defines the service quality that’s expected by customers.

This course is 100% online, and it comes with a shareable customer service certificate and badge that will be provided upon completion.

If you’re looking for a course that will help boost the telephone communication skills of your team and provide customer service at high quality, then this FutureLearn course is a good option.

Through a series of telephone calls and video recordings from various research studies, learners will get to learn the different question styles, which they can adopt when getting information from their customers. They will also get to evaluate the consequences of a badly handled call, as well as how they can improve their performance.

The role of technology and the influence of decision support software in call centers are also covered in this course. To make the learning experience easy for the learners, the course topics are split into weeks and a mix of bite-sized materials is used.

The best customer service certification program for call centers can be found at SC Training. Its microlearning course on Call Center Customer Service has everything your team needs to know to master the ins and outs of providing excellent customer service in a call center environment.

It consists of strategies and techniques for preparing for calls, which can help ensure that your team is fully equipped when they begin receiving real calls. It discusses the right tone, voice, and etiquette that they should adopt to make a good impression on their customers. This call center certifications program also tackles the parts of a call and ways to make a hold and transfer process as smooth as possible.

Take advantage of SC Training’s content authoring tool to tweak and rebrand this course for free. Add your logo or customize its font and theme to provide your learners with a more personalized learning experience. You can also add your own customer service policies and processes, or even include games and quizzes as preferred.

Developing Quality Customer Service Skills is one of Alison's online courses. It was developed mainly to give newly employed service providers an overview of customer service and the most essential skills needed in this field. It explores the best practices to build and maintain healthy relationships with customers, the general dos and don'ts when communicating with them, and ways to handle and solve issues so more people know you through word of mouth.

This free certification program also discusses the use of digital applications and software like auto-attendants on the phone. While it's completely free to take, a digital certificate is provided for a small fee. To pass each course assessment, learners must score at least 80%.

While most customer service reps fear dealing with customer complaints, this SC Training course will show them how to make the best of such a dreaded situation.

It kicks off with a quick overview of the different types of difficult customers and how to handle them effectively. The advantages of dealing with difficult consumers are also covered, which include improving the business and bringing the best professionalism out of them.

It explores Logan’s Roadhouse STARS guide – Sorry, Thank you, Act, Recover, and Share – which is extremely helpful in dealing with guest complaints. Lessons on how to manage a wrong food order and deal with intoxicated customers are also included, which, if handled correctly, can help boost your brand’s reputation in the long run.

Similar to the rest of the SC Training courses, this free customer service course can be taken using mobile devices, like tablets and smartphones. This allows your learners to take and complete their training even while on the go.

This Communication Skills course by Oxford Home Study Centre contains a helpful guide on how to develop and improve vital communication skills examples and how to build strong and lasting relationships with consumers. Self-awareness and confidence as the foundations of effective communication are also taught and practiced throughout the free customer service certification course.

To improve their success in providing great customer service, this course also goes over communication essentials as well as communication barriers. This course supports self-paced learning and provides study materials upon enrollment.

To provide excellent customer service, one must be able to communicate confidently with customers. Luckily, you no longer have to waste your time finding a free confidence building course that you can share with your customer service representatives.

Accessible through SC Training’s course library, the Speaking with Confidence course expounds on the importance of fluency in speaking and the secrets to mastering this skill. If your team's attending customers in-person, they can also use some of the customer service tips and tricks mentioned in this course to hold effective conversations and maintain eye contact for the best retail customer service.

Your team will also get to practice nonverbal fluency and eliminate verbal fillers in order to have better interactions with their customers. Here, expect a series of audio narration and short-form videos to make sure that your learners can easily follow the strategies discussed.

Feel free to use SC Training’s content authoring tool should you wish to provide your learners with additional resources or learning materials.

Good customer service is built on good communication, a skill that can be learned through this SC Training course. Excellent Customer Service Through Communication goes over the importance of communication and confidence, and how these skills are considered the pillars of great customer service.

Through a series of case studies and exercises, your learners will learn the best enunciation, active listening, and confident speaking techniques that will improve how they communicate and connect with customers. There are also practical examples of customers’ feedback, alongside response techniques on how to approach them.

This free customer service certification program works best when paired with SC Training’s Speaking with Confidence, which we’ve mentioned above. These courses are both structured following the mobile microlearning design, which is perfect for the busy schedules of your customer service representatives. They can take these materials at their own pace, plus, they can decide where and when they want to take them.