10 Lean Training Courses for Positive Customer Experiences
Training your team with lean training courses can help you create more value for your customers at lower costs. If you want to do just that, you’ve come to the right place. We’ve listed courses covering a range of lean training topics such as team management, customer experience, customer service, and value creation.
1. Think Lean by SC Training (formerly EdApp)
When you don’t know where to start with lean training, you look to the basics. SC Training (formerly EdApp)’s Think Lean course teaches your learners about the need-to-knows for this continuous improvement idea. This lean training course discusses what lean is and the 4 goals it aims to achieve. It also gives many examples of how your team members can apply lean in their day-to-day or as a long-term strategy to become more task oriented. It’s a short and quick course that’s great for getting them acquainted with lean principles.
Apart from being quick and easy, this course can also be taken anytime and anywhere with SC Training (formerly EdApp)’s mobile-first learning approach. Your learners can start, continue, and finish their training while on their morning commute or on their way home. They can even take this course without any internet or data, thanks to SC Training (formerly EdApp)’s offline mode.
Cost: Free
Scope:
- Lean definition
- Lean principles
Created By SC Training (formerly EdApp)
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2. Driving Team Performance by SC Training (formerly EdApp)
Keeping your learners' peak performance level is a tough challenge to do, but crucial for driving lean principles in your organization. Driving Team Performance is an SC Training (formerly EdApp) course that covers a variety of development tips and tricks to help you bring the best out of your learners. In this course, they'll understand the significance of goal-setting and performance targets. They’ll also know more about measures they'll need to take to hit their objectives and create more value for your organization and your customers.
Take advantage of SC Training (formerly EdApp)'s prizing tool to reward and inspire your top learners. With this feature, they'll be able to win actual prizes based on their completion scores, which can motivate them to do well when taking the course. You can also use SC Training (formerly EdApp)'s leaderboard feature to make it more competitive. Seeing their performance compared to others can inspire your learners to keep up the great work or push themselves to do better.
Cost: Free
Scope:
- Building team cohesion & culture
- Goal-setting conversations
- Setting performance expectations
- Giving and receiving feedback
Created by SC Training (formerly EdApp)
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3. Beginning to Lead a High-Performing Team by SC Training (formerly EdApp)
SC Training (formerly EdApp)'s Beginning to Lead a High-Performing Team is a lean training course for new leaders looking to brush up their leadership skills. This three-part course identifies high-performing team qualities, outlines leadership strengths, and directs managers to becoming effective and transformational leaders. It does this by telling the difference between basic management and actual leadership. This course also explains the "leadership shadow" to improve managers' self-awareness as leaders.
After finishing the modules, you can check your learners' progress with an end-of-course gamified assessment. With gamification integrated into all the lessons, your learners will have a fun learning time.
Cost: Free
Scope:
- Listing qualities of a high-performing team
- Difference between management and leadership
- Defining leadership shadow
Created by SC Training (formerly EdApp)
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4. Result-based Management by SC Training (formerly EdApp)
This lean training course prepares managers for their transition to outcome-based management. This course begins by defining management and leadership before delving into the fundamentals of output-based management, a management style that places trust in your workers. It then discusses how to promote a result-oriented culture through the use of VOI2C2E (Vision, Opportunity, Incentives, Impact, and Entrepreneurship), which are factors to consider while fostering employee commitment. Finally, it stresses the importance of assessing performance to determine learners' progress.
Cost: Free
Scope:
- Fundamentals of output-based management
- Strategies for building a result-based culture
- Measuring performance and progress
Created by SC Training (formerly EdApp)
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5. Building a Customer-Focused Culture by SC Training (formerly EdApp)
SC Training (formerly EdApp)'s Building a Customer-Focused Culture course teaches your workers the value of putting clients at the center of your organization. It describes customer focus and why transitioning from a product-focused approach to a customer-focused policy improves the customer experience.
To do this, they're introduced to the different customer buying habits and how learning about them will let them build and have a customer-focused mentality. This training course will also teach leaders how to develop customer-focused behavior in their teams by doing things like leading by example and being an active listener.
Cost: Free
Scope:
- Customer focus
- Developing a customer-focused mindset
- Customer-focused selling tips
Created by SC Training (formerly EdApp)
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6. Understanding Customer Motivations by SC Training (formerly EdApp)
Understanding customer motivations can help your organization focus on what really matters to your customers so you can cut down on what doesn’t. In SC Training (formerly EdApp)'s lean training course, your workers will understand your customer's psychology and why they behave the way they do. To understand the way their customer’s minds work, the course lists down real-world examples and scenarios. With these examples, they'll be able to determine what the customer needs.
There's also a lesson on why people choose your organization, which goes through several psychological ideas including Freud's Iceberg theory and Pavlov's Classical Conditioning theory. Finally, with customer profiling, your employees will learn how to retain customers despite having different backgrounds and motivations.
Cost: Free
Scope:
- Customer psychology
- Customer motivation
- Customer profiling
Created by SC Training (formerly EdApp)
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7. Client Value Creation by SC Training (formerly EdApp)
Your workers may be geniuses with product-making, but how much of it is actually valuable to your customers? How much more value can they bring to the table if they identify what really matters vs what doesn't? In SC Training (formerly EdApp)'s Client Value Creation course, they'll discover the answer to those questions. This lean training course will educate your team on how to produce value for customers, find opportunities, form relationships, and successfully implement their ideas in as little as 5 minutes. All of this is possible through SC Training (formerly EdApp)'s microlearning style.
Cost: Free
Scope:
- Shape value-led opportunities
- Create win-win relationships
- Focus on excellent execution
Created by SC Training (formerly EdApp)
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8. Introduction to Uncovering Value by SC Training (formerly EdApp)
As with anything in life, sometimes you don’t see the best things in your products and services until you put them under microscopes. Your learners need to learn to look past selling value through price and instead find value by asking the right questions. SC Training (formerly EdApp)’s Introduction to Uncovering Value goes over the basics of focusing on value. It goes into detail about customer psychology, motivations, and buying habits. It also talks about how selling strategies have changed then vs now. The last lesson in this course gives your learners some sample questions they can use to uncover the value of your products and services.
Cost: Free
Scope:
- Focusing on value
- Finding value through high-impact questions
Created by SC Training (formerly EdApp)
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9. Knowing Your Market by SC Training (formerly EdApp)
Knowing Your Market by SC Training (formerly EdApp) is all about knowing your customers in order to satisfy their demands and expand your organization. It teaches your employees about the importance of market research in accomplishing these two goals, as demonstrated by real-world examples from various industries. It then digs into the principles of market research, providing an overview of the process and the many phases required to complete it. Finally, your teams will understand how to stay up with the newest trends in order to make their market research relevant even as the marketing landscape evolves.
Cost: Free
Scope:
- Importance of knowing your target market
- Basics of marketing research
- Keeping your marketing research relevant
Created by SC Training (formerly EdApp)
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10. Courier Delivery Operations by SC Training (formerly EdApp)
SC Training (formerly EdApp)’s Courier Delivery Operations course is a great option to train your workers if you're in the delivery industry. This lean training course lists down exactly how they can apply lean principles to your courier delivery operations. The course discusses how courier delivery services work, tips on enhancing their current performance, and tools to help them in worst-case scenarios on the job. If you plan to deliver this to workers outside of the delivery service, they can also take advantage of these tips, tricks, and tools and apply them to their day-to-day operations.
Cost: Free
Scope:
- How do courier services work?
- How can I upgrade my performance?
- How can I prepare for the worst-case scenario?
- Courier delivery dictionary
Created by SC Training (formerly EdApp)
Explore this free courseCreate more value for customers at less cost with lean training courses
Continuous improvement methods are something that any organization needs to have. Without implementing these methods, your organization can fall behind your competition or with the times. One way you can integrate continuous improvement is by training your employees on lean training courses. With lean training programs, you’ll be able to create more value for your customers while lessening your monthly burn. Check out the courses on our list to improve the way your organization works today.