10 POS training courses for faster transactions
Lack of expertise, inaccurate inventory data, and even theft are some challenges that retail establishments face when using point-of-sale (POS) systems. We’ve compiled 10 POS training courses to help your retail team overcome these challenges, minimizing losses and saving your business.
Point-of-Sale Systems (Fast Casual)
Regardless of the type of Point-of-Sale system your team uses, this training course teaches them what a POS is in fast casual retail establishments. Here, they’ll understand the purpose of common POS system features such as employee and inventory management, customer reports, and billing orders.
The course also gives your team a step-by-step guide to selecting the best POS system for small and large businesses. It goes over the strengths and weaknesses of two commonly used POS systems: Toast and Square. Additionally, the course highlights how POS systems enhance store operations.
SC Training simplifies the admin experience, allowing you to assign courses to various teams with just a single click. This means you can deliver this fundamental POS training, regardless of how far your learners are.
Created by: SC Training (formerly EdApp)
Length: 5 to 10 minutes per lesson (self-paced)
Certificate: Available (for completion)
Cost: Free (up to 10 users)
Introduction to the Point of Sale – On Premise
This 3-hour course covers transaction processing, inventory management, and other advanced features your team may encounter with modern POS systems. It also tackles the implementation of security measures to protect customer data and teaches them how to use this information to generate sales performance reports.
Heartland Retail POS Training
This point-of-sale system course is designed for retail establishments that use the Heartland POS system. It covers all aspects of the Heartland Retail POS, detailing both front-end and back-end scenarios where they are applicable. Plus, it includes three custom reports to generate insights that can help reinforce your business decisions.
Created by: Retail Brilliance
Length: 3 hours and 49 minutes
Certificate: Available
Cost: 299 USD + 49 USD per additional seat
CATAPULT Fundamentals Training
For users of the CATAPULT software, this course familiarizes your team with the features of their Retail Point-of-Sale Software System for better navigation. Beyond this, it covers other aspects of the CATAPULT ecosystem, including employee and customer maintenance, as well as product management.
Building Data Competency: POS Data
The Category Management Knowledge Group (CMKG) focuses its training on the calculation and management of POS data like shelf capacity and markup. It tackles the different sources of POS data and their role in exploring business opportunities. Additionally, it discusses various threats to watch out for when handling POS data.
Created by: Category Management Knowledge Group (CMKG)
Length: 2 hours
Certificate: Available
Cost: 79 USD (course package)
Payment Security for Cashiers
POS systems accept multiple payment methods to make transactions convenient and efficient for customers. From Apple Pay and Google Pay to credit and debit cards, this retail training course teaches your team how to process these payments securely using the Square POS.
The latter parts of the course make sure that your team stays prepared when a customer displays suspicious behavior. It teaches them how to respond without causing panic. Plus, it introduces your team to skimming and shows them the common signs that a customer might be trying to steal customer data from your POS terminals.
Despite its online delivery, SC Training lets you conduct practical assessments without worrying about tracking performance separately. This is a handy feature if you want to incorporate simulations to help assess how well your team can keep POS payments secure on the job.
Created by: SC Training
Length: 5 to 10 minutes per lesson (self-paced)
Certificate: Available (for completion)
Cost: Free (up to 10 users)
Cash Handling and Register Operation Course
POS systems do a great job at tracking sales, but retail sales skills, such as cash handling, are still crucial in keeping POS data accurate with the actual money on hand. This course can help your team master the right techniques and identify common cash handling risks to prevent inconsistencies with sales data.
Guide to Effective Cash Handling Techniques
Alison offers a comprehensive course on cash handling that features a dedicated lesson on cashier training. This lesson primarily talks about POS systems and lists troubleshooting steps for common issues your team may encounter. It also discusses linear and 2D barcodes in detail, along with some barcode scanning mistakes to avoid.
Checkout Process: Begin the Transaction
This course covers verbal and non-verbal signals, along with problem-solving tips to make sure your team addresses customer concerns. It prepares your retail team for customer interactions to make sure POS transactions run smoothly. This is also essential in communicating and processing discounts and vouchers through the POS.
Created by: Retail Learning Institute
Length: 9 minutes
Certificate: Not stated
Cost: Contact for pricing
Loss Prevention for Employees
This next course discusses important loss prevention concepts your team might run into when working with your POS system’s security protocols. It includes a discussion on shrinkage to encourage your team to minimize financial losses. Plus, it includes other lessons that train them to stay vigilant for signs of attempted theft.
What is POS training?
POS training teaches retail employees how to use Point-of-Sale systems in their establishments to avoid costly mistakes and increase the efficiency of daily operations. Proper training makes sure the benefits of a POS system are fully maximized and is a great way to develop your retail team’s skills.
Why is POS training important for retail staff?
Point-of-sale training makes sure your team knows the dos and don’ts of operating a POS system. Below are some ways POS systems can benefit your store operations when your retail staff are properly trained to use them.
- Reduces errors: It prevents employees from inaccurately tracking sales through inventory management, automated calculations, and more.
- Speeds up transactions: Features like barcode and QR scanning make it easier to record purchases, reducing customer waiting times and long queues.
- Improves security: POS systems can store sensitive data and protect it from unauthorized access by personnel or outsiders.
- Helps with troubleshooting: Accurate and organized records of transactions can make it easier for your employees to trace back where an issue started.
- Boosts employee confidence: Knowing how to operate equipment like POS systems can make employees feel capable and engaged, increasing their performance.
What topics are typically covered in POS training?
To take full advantage of a POS system’s benefits, your retail team must be able to develop several skills that are often taught during POS system training. Let’s dive into the topics they would typically encounter in a POS course.
- System navigation: Learning to use the interface and knowing where to find components equips workers to conduct smoother POS operations.
- Product lookup and search: Understanding how to find products quickly using names, barcodes, SKUs, and tags in the system can help prevent inaccurate tracking of inventory.
- Payment processing: Multiple payment methods like card (chip, tap, or swipe), cash, and split payments makes transactions convenient for customers.
- Receipt management: Printing, emailing, or texting receipts, and offering receipt options to customers is a best practice that can also be used for logging purposes.
- Security and permissions: Understanding user roles and restrictions within the POS system can help avoid compromising sensitive data.
Build a versatile team of POS operators with SC Training
Point-of-sale systems are a helpful tool in tracking sales, inventory, and performance, but they can be quite challenging to master without the right resources. Thankfully, these POS training courses are available to help your team navigate through these systems and maximize their features.
SC Training’s large collection of retail training courses equips your team with the knowledge to tap into the full power of POS systems. It also has retail skill-building courses that can help them handle situations beyond POS mishaps, giving your customers the best experience possible.
Train your team to be an expert POS operator that can efficiently process transactions. Join SC Training today.