10 Best receptionist training courses (2023)
Level up your receptionists’ skills with the help of this comprehensive list of receptionist training courses. Here, you’ll find effective and engaging training content that’ll improve your staff's communication, multitasking, problem-solving, and customer service skills.
Receptionist training course #1
Front Desk Safety
SC Training (formerly EdApp)’s Front Desk Safety is a receptionist training course that can help you equip your front desk workers with the necessary skills to prepare for and handle security incidents. First, it talks about the different types of security measures, including access control systems and surveillance and monitoring systems, and how these tools can keep businesses safe.
The second part of the course goes into more detail about putting policies and procedures in place to protect the organization from visitors, the general public, and even banned individuals. It also highlights the importance of documenting and monitoring front desk incidents to improve overall security in the establishment.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: Security measures in the facility, policies and procedures for security
Receptionist training course #2
Effective Communication in Customer Service
In just three parts, this SC Training (formerly EdApp) course breaks down the essential steps to becoming an effective communicator and master listener. Here, your team members will discover the art of asking the perfect questions and honing in on what their customers need. Plus, it tackles barriers that can get in the way of effective listening and shows your staff how to overcome them.
With interactive scenarios, they’ll have a fun and engaging learning experience. And by the end of the customer service lessons, they’ll be pro at active listening and customer service.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: What is effective communication, how do you listen effectively, what prevents effective listening
Receptionist training course #3
General Receptionist
This 12-part online course by Universal Class can give your new or aspiring receptionists all the basic knowledge and skills they need to be a successful general receptionist. It’s delivered through a combination of videos and supplemental assessments that delve into topics such as receptionist attitudes and responsibilities, office communication, and business etiquette.
Apart from gaining basic organizational and listening skills, your front desk staff will also learn how to properly operate office equipment and how to deal with difficult customers.
Created by: Universal Class
Cost: 95 USD (no certificate included), 120 USD (certificate included)
Scope: Responsibilities of a receptionist, attitude of a receptionist, office communication, business etiquette, dealing with difficult people, office equipment knowledge, organizational and listening skills
Receptionist training course #4
Office Skills and Receptionist Course
Whether you have a team of new receptionists or staff that already have some experience, this is the perfect training course. It’s designed to be super easy to understand, and your workers will have a personal tutor by their side whenever they need help.
From the basics of office admin to advanced areas, the course has got it all covered. Some of the topics your team can watch out for include diary management, data management, business report writing, record keeping, and proper customer service.
Created by: Study365
Cost: Approximately 29 USD
Scope: Diary management, business reports and letter writing, email writing tips, handling confidential documents, data management, record keeping and filing, customer service skills
Receptionist training course #5
Guest Service in Hospitality and Tourism
As receptionists, your staff knows that interacting with different customers is a big part of their job. That's why it's crucial to keep their skills sharp and be ready to offer top-notch service in any situation.
With SC Training (formerly EdApp)'s Guest Service in Hospitality and Tourism course, your team can revisit the essentials of proper guest service. They’ll understand the importance of delivering exceptional service and displaying proper etiquette in the tourism industry and learn how to greet guests with a smile for an unforgettable first impression.
Last but not least, the course can help your team master the art of handling customer complaints like a pro.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: Customer service skills, greeting guests, responding to complaints
Receptionist training course #6
Hotel Reception
This course is made up of sixteen modules that cover various aspects of hotel reception. It's designed to equip your staff with the knowledge and skills necessary to excel in front-desk customer service. Some of the basics cover administrative tasks, telephone etiquette, communication skills, and dealing with difficult guests.
Through the receptionist certification program, they’ll also gain a deeper understanding of hotel reception standard procedures, such as checking guests in and out, taking reservations, and a whole host of other responsibilities.
Created by: New Skills Academy
Cost: 120 USD
Scope: Hotel reception standard procedures, hotel customer service, communication skills, telephone handling in a hotel, handling difficult guests, safety and security in the hotel
Receptionist training course #7
Creating a Positive Customer Experience
This comprehensive four-part training course is all about empowering your receptionists to make a real difference in your customers’ experiences. Here, they'll discover the secrets to impressing, interacting, and engaging with customers, making sure they’re happy and satisfied with your business.
Through fun and interactive scenario training, your team will master the art of effective communication, including the power of posture and body language, to build trust and create meaningful connections with customers.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: Customer service’s role in customer experience, how to impress customers, how to interact and engage with customers
Receptionist training course #8
Guest Experience
Your staff might be wondering what exactly makes a fantastic customer experience and how they can consistently offer it. Well, look no further! SC Training (formerly EdApp)'s course on Guest Experience is here to help them find the answers.
With this short training program, they'll explore various topics that include breaking the ice, creating a warm and inviting atmosphere, and personalizing guest experiences. Some of the lessons also touch on how to deliver consistent service and effectively handle issues and complaints.
Overall, your team will be able to enhance their guest service skills and uncover the secrets to creating unforgettable guest experiences.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: Great guest experiences, personalize the guest experience, service with consistency, managing issues
Receptionist training course #9
Medical Receptionist & Terminology
Whether you have a team that’s new to the field of medical reception or members already working in a healthcare setting, this CPD (Continuing Professional Development) UK-accredited program will equip them with the essential skills they need to work as a front desk receptionist in the medical field.
Through the course, they’ll learn how to welcome patients, understand medical jargon, manage confidential medical records, handle important reports, and organize the daily influx of data in the office.
This course will also teach your workers essential computer skills, including spreadsheets and medical software, as well as effective communication both verbally and in writing.
Created by: Reed Courses
Cost: £12 GBP
Scope: Intro to healthcare and medical receptionists, organizing schedules, maintaining medical records, effective filing systems, confidentiality in a medical environment, medical jargon and terminology, IT in healthcare
Receptionist training course #10
Dealing with Difficult Customers
Another receptionist training course that you can check out is Dealing with Difficult Customers by SC Training (formerly EdApp). Not only will it empower your receptionists, but it’ll also help them understand different types of challenging customers and how to deal with them effectively.
They'll dive into the best practices for meeting customer needs and solving problems. They’ll also learn more about specific topics like responding to guest complaints, handling incorrect orders, and taking care of intoxicated guests.
With the right problem-solving skills under their belt, your receptionists will be able to swiftly address customer concerns, cater to their needs, and deliver top-notch service that leaves a lasting impression.
Created by: SC Training (formerly EdApp)
Cost: Free (up to 10 users)
Scope: Types of difficult customers, how to respond to guest complaints, how to handle wrong food orders, dealing with intoxicated customers
Receptionist training is any specialized program designed to equip aspiring receptionists or front desk staff with the skills and knowledge needed to excel in a receptionist role. Whether you have a team that’s just starting out or looking to enhance their existing receptionist skills, receptionist training allows them to develop the expertise required to be an exceptional receptionist.
What are the benefits of receptionist training?
In many ways, receptionist training will allow your staff to:
1. Cultivate a high level of professionalism
With receptionist training, your team members will learn how to greet visitors with a warm and welcoming attitude, handle phone calls and inquiries with confidence, and maintain a polished appearance. These skills will not only impress their colleagues and clients but also contribute to a positive and professional work environment.
2. Communicate clearly and effectively
Through training, your staff will also learn how to effectively relay information, listen attentively, and respond appropriately to various situations. Clear and concise communication ensures that everyone receives accurate and timely information, ultimately contributing to better customer service.
3. Offer excellent customer service
As receptionists, your workers are often the first point of contact for clients, customers, and visitors. With receptionist training, they’ll gain insights into handling challenging situations, resolving conflicts, and creating positive experiences for everyone who walks through the door of your business.
What skills does a receptionist need?
Being a receptionist is an important role that requires a combination of skills to offer a warm and welcoming experience for visitors and clients. In addition to being the face and voice of an organization, a receptionist plays a vital role in creating a positive first impression. Let's explore some of the essential skills that make a receptionist successful in their role.
1. Excellent communication skills
A receptionist needs to be an effective communicator in both verbal and written forms. Clear and friendly communication helps them greet visitors, answer phone calls, and respond to inquiries with professionalism and courtesy.
2. Organizational skills
Being organized is vital for managing various tasks simultaneously. A receptionist needs to handle appointments, maintain records, manage mail and packages, and keep the reception area tidy. Strong organizational skills help them stay on top of their responsibilities and ensure smooth operations.
3. Multitasking skills
A receptionist often faces multiple demands at once, such as attending to visitors, answering calls, and handling administrative tasks. The ability to multitask effectively, prioritize tasks, and work under pressure is crucial for success in this role.
4. Problem-solving skills
A receptionist encounters various challenges throughout the day, such as handling difficult visitors, resolving conflicts, or finding solutions to unexpected situations. Strong problem-solving skills enable them to think quickly, make decisions, and offer appropriate solutions while maintaining professionalism.
5. Technological proficiency
In today's digital age, receptionists need to be comfortable using various office technologies. This includes operating phone systems, managing email and scheduling software, and using basic office equipment like printers and scanners. Proficiency in relevant software and the ability to adapt to new technologies are valuable skills for a receptionist.
Improve customer relationships with receptionist training courses
Receptionist training is all about empowering receptionists to take excellent care of customers and handle any challenges that come their way. By mastering these essential skills, receptionists can build trust, create strong relationships with customers, and ultimately contribute to the growth of the business.
This list of receptionist training courses covers a wide range of interesting topics. These include learning how to communicate effectively, listening attentively, handling objections with finesse, giving a warm and welcoming atmosphere, and building genuine connections with customers.
Through these training programs, you can definitely prepare your receptionists with the tools they need to excel in their roles and make a positive impact on everyone they interact with.