10 Restaurant Hostess Training Courses

1. Serving Food

Serving Food is a great restaurant training course by EdApp intended to guide restaurant hostesses through providing an excellent dining experience for customers. It begins with a lesson on the key areas of a restaurant, as well as the proper procedures for serving and interacting with customers. Then, it outlines how to take orders properly and more efficiently. The course also includes how to maintain a section of tables, carry plates, and communicate with your team of wait staff. Lastly, it covers upselling and suggestive selling techniques for your staff, which will help your staff be effective in suggesting additional meals or better deals for customers. Through this course, your staff will learn the answers to the questions, what is a host at a restaurant or what does a restaurant host do? You can also help your waiting staff improve their hosting skills and create a pleasing experience for your customers. This way, you can get more positive customer feedback.

This course is available for free in EdApp’s editable course library, making it readily available for your staff at the press of a button. Its mobile learning approach makes this course easily accessible on any mobile device, anytime and anywhere.

Length: 5-10 minutes per lesson

Certification: Available

Cost: Free

Created by EdApp

3. Food Runners Guide

Hostesses are responsible for delivering a satisfying experience to your customers - they seat the customers, communicate their orders to chefs, and double-check orders. Playing an essential role in the success of your restaurant, it is important that you understand their core responsibilities, and provide them with the necessary training needed to maximize their potential. While EdApp initially designed the Food Runners Guide for restaurant owners, managers, and first-time food runners, this course covers topics that your restaurant hostesses will also find valuable as they are more knowledgeable about restaurant operations. It outlines all the responsibilities of food runners, the importance of looking presentable, and some must-follow etiquettes to be observed in front of customers. This free and editable course for restaurant hosts also tackles the right way of taking orders and the safe way of carrying and serving food and removing plates and utensils without offending the customers. 

Length: 5-10 minutes per lesson

Certification: Available

Cost: Free

Created by EdApp

5. The Art of Bussing

The Art of Bussing restaurant hostess course increases the professional skills of the restaurant staff, including their interpersonal relations with guests. The nature of the job mainly involves cleaning, clearing, and resetting tables, in coordination with the servers – to provide a seamless restaurant operation. However, it’s crucial to remember that customer interaction also plays a pivotal role when it comes to bussing. Aside from discussing the technical aspects of the job like proper table setting and clearing, it’s best if the host at a restaurant learns how to read customers to tailor their approach so as to provide the best service suited to their customer’s needs and preferences. This restaurant hostess training course has 4 lessons and a quiz. Some lessons include a busser’s function and responsibilities, guest interaction, table clearance, and dishwasher responsibilities.

Length: 5-10 minutes per lesson

Certification: Available

Cost: Free

Created by EdApp

6. Waiter and Waitress Training 101

Universal Class developed this Waiter and Waitress Training 101 course for aspiring individuals who are looking to work as wait staff or as a hostess at a restaurant. This restaurant hostess training course equips learners with the essential knowledge and skills, such as learning the scope of their job, preparing for it, and checking if they have the basic characteristics to get the job done. Here, learners will be able to learn the ropes of working in different types of restaurants, such as family-style, fine dining, and fast food. Other important topics include waiting tables, serving alcohol, and proper safety and sanitation.

Length: 7 hours

Certification: Available

Cost: $50 USD (no certificate), $75 USD (with certificate)

Created by Universal Class

8. Guest Experience

EdApp’s course on Guest Experience is a restaurant hostess training course that’s focused on ways to provide guests with the best experience possible. As the learners move through the lessons, they’ll gain insight into topics like breaking the ice, creating a welcoming atmosphere, personalizing guest experiences, delivering consistent service, and managing issues and complaints. By reinforcing these essential basic skills to your staff when interacting with your guests, you’re able to create a more accommodating culture in your hotel.

Length: 5-10 minutes per lesson

Certification: Available

Cost: Free

Created by EdApp

10. Cleaning and Sanitizing in Hospitality

Part of a hospitality hostess’ responsibilities include providing customers with a clean and organized environment. And with the ongoing Covid-19 pandemic, cleanliness, and sanitation in hospitality is doubly important. Whether your employee is part of a kitchen staff or a restaurant reception team, EdApp’s Cleaning and Sanitizing in Hospitality course can help restaurant employees learn how to perform proper disinfection and how to complete routine maintenance for the guest spaces. This free and editable course also outlines the best practices for cleaning and servicing public areas, dining areas, and restrooms. And because EdApp is an interactive training software that encourages anyone to engage with lessons and have fun, learners can also enjoy the gamification elements incorporated throughout the course. 

Length: 5-10 minutes per lesson

Certification: Available

Cost: Free

Created by EdApp