Top 16 Free Hotel Management Certifications Courses

1. Guest Service in Hospitality and Tourism

Providing guests with excellent customer service is something that is highly pursued in hotel management. With the hotel industry being highly competitive, a hotel's edge over its competitors is the quality of service it provides to its customers. Fortunately, with SC Training (formerly EdApp)’s Guest Service in Hospitality and Tourism course, you will learn about the skills needed in guest services and what to do in different customer service situations.

There are 3 lessons in this course that will help your employees be refreshed and reminded of what to do when dealing with customers. The lessons are concise and informative and a certificate is available upon completion of the course.

Cost: Free (up to 10 users)

Certificate: Available

Scope: Customer service skills, greeting guests, responding to complaints

Created by SC Training (formerly EdApp)

3. The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy

To keep your hotel running, it is important to understand how it should generate revenue. In the Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy course by Coursera,  you will learn the costs of running a hotel as part of hotel management. Analytics-based techniques are also included for the prediction of consumer behaviors to develop selling strategies. This is a flexible course that can be completed in 11 hours. Readings and quizzes are given out and once completed, a shareable certificate is available for claiming.

Cost: Enroll for free

Certificate: Available

Scope: Revenue management, segmentation, forecasting & budgeting, pricing

Created by Coursera

5. Guest Experiences

Excellent guest experiences are the result of the collective effort from hotel staff and should always be the goal of hotel management. It is also an important factor to take into consideration since it is what makes a customer return. Feedback is taken seriously for it is a measure of the performance of a hotel and it determines whether their services are good enough to make the guests have a delightful experience.

SC Training (formerly EdApp) has a Guest Experiences course that can help guide your employees to always uphold good practices. There are 3 lessons about what constitutes good service and some pointers to enrich the stay of your guests. Like all SC Training (formerly EdApp) courses, there is a completion certificate once done with the course.

Cost: Free (up to 10 users)

Certificate: Available

Scope: Great guest experiences, personalize the guest experience, service with consistency, managing issues

Created by SC Training (formerly EdApp)

6. Hotel Management Operations

Hotel Management Operations by Skillshare is a comprehensive course about hotel operations and covers the different functions, theories, and real-world applications of hotel management. From the hospitality fundamentals up to a more advanced managerial level, this course can walk you through everything you need to know to get started. With a duration of 1 hour and 7 mins, the 9 lessons are delivered in a video format and can be taken at your own pace.

Cost: Get started for free

Certificate: Not available

Scope: Industry segmentation, organizational structure, front office, food & beverage, housekeeping, sales & marketing, career success

Created by Skillshare

8. Hospitality Management

Part of your hotel management responsibilities includes handling food service and complying with food safety standards. If the food served to the guests causes any allergic reaction or health emergency, the hotel can be held liable for damages. Alison’s Revised Hospitality Management - Health and Safety in Food Service course will give your employees a better understanding of the basic principles and practices of food safety. Related topics in this hospitality management training program such as kitchen safety and design are also covered so it is a good hospitality management online course for your employees to gain knowledge about health and safety in food service. There are 4 modules, with 13 topics that can be completed in 1 hour and a half to 3 hours.

Cost: Free

Certificate: Available

Scope: Kitchen design and layout, safe food handling in food service operations, preventing and treating accidents in food service operations

Created by Alison

10. Hotel Housekeeping Inspection

Proper housekeeping is one of the most necessary tasks in hotel management. To ensure the quality of your guest experiences, proper order and cleanliness must be maintained throughout the hotel. Often, guests are particular with how the rooms are kept especially if the service is coming from a high-rated hotel so proper housekeeping can never be overlooked. SC Training (formerly EdApp) offers a Hotel Housekeeping Inspection course, with 3 lessons as a guide for your employees when inspecting rooms, bathrooms, and corridors. It is a good refresher course to reinforce information and knowledge for everyday housekeeping tasks. With their microlearning approach, information is broken down into bite-sized pieces for better absorption. It is a convenient mobile platform that your employees can use wherever they are, anytime. 

Cost: Free (up to 10 users)

Certificate: Available

Scope: Room inspection, bathroom inspection, corridor inspection

Created by SC Training (formerly EdApp)

12. Introduction to Hospitality Management

Available in Typsy, the Introduction to Hospitality Management program is designed to equip new managers for hospitality roles in the hospitality business with the knowledge and skills they need to handle the challenges that come with their role. This entire hotel management class is divided into 10 video lessons facilitated by Mike Ganino, a restaurant consultant with expertise in the field. In this course, he shares tips and techniques to help new managers adjust to their new leadership roles in the hospitality industry. By the end of this online hotel management course, your employees will learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. While there’s a free plan on Typsy, each lesson comes with ads.

Cost: Free plan for a maximum of 30 courses or 99.99 USD for 70+ ad-free courses

Certificate: Available

Scope: Prioritizing and delegating tasks, ensuring restaurant staff meet service standards, dealing with difficult customers, such as intoxicated guest, responding to customer feedback

Created by Typsy

14. Hotel Management 101

Available in Universal Class, Hotel Management 101 gives your employees foundational knowledge in effectively managing various functions in a hotel or resort. This hotel management training starts with an overview of the hospitality industry. It further discusses the duties and essential skills of a hotel manager. It also includes lessons on aspects of hotel reservation management, various modes of payment in hotels, and guest service management. 

Lessons are delivered through videos and supplementary articles. It also includes assignments and exams at the end of every lesson to reinforce key information and test their knowledge retention. Learners are required to have a minimum of 70 percent as the final grade to earn a certificate. The course is designed for self-paced learning but only within 6 months upon purchase.

Cost: 50 USD (without certification); 75 USD (with certification)

Certificate: Available

Scope: Overview of the hospitality industry, hospitality management skills. guide on concierge and supervisory roles, aspects of lodging reservation, guest accounting practices, managing guest services  

Created by Universal Class

16. Teamwork in the Hospitality Industry

Teamwork in the Hospitality Industry is an online hotel management course offered by SC Training (formerly EdApp) to help the different functions in your hotel to work together more efficiently and seamlessly. Divided into 4 microlessons, this course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team, and communication in noisy environments. While teamwork is one of the least priorities in employee training in hotels, it is an essential aspect of employee development that will help all departments provide quality service for the guests.

Cost: Free (up to 10 users)

Certificate: Available

Scope: Importance of teamwork in hospitality, Teamwork in practice, Effective communication with teams, Communication in noisy environments

Created by SC Training (formerly EdApp)