10 Training for servers
We’ve compiled a list of training for servers to help your restaurant deliver an excellent dining experience. These training courses tackle topics such as how to serve a fine dining experience, the need-to-knows of food runners, and how to deal with difficult customers.
1. Serving Food by SC Training (formerly EdApp)
Serving Food is an amazing SC Training (formerly EdApp) restaurant waitress course designed to educate servers in offering a good dining experience for clients. It starts with a tutorial on the various parts of a restaurant, as well as basic protocols for serving and communicating with guests. Finally, it explains how to take orders correctly and effectively.
This training for servers also teaches your team how to manage a section of tables, carry dishes professionally, and interact with your wait staff. It discusses upselling and suggestive selling strategies for your team, which will allow them to be more effective in offering more meals or better bargains to customers.
Another thing to consider is that this is a restaurant training course with a certificate that your team can use as proof of learning. This can be handy if you operate in an area that requires strict training requirements for restaurant staff.
- Cost: Free (up to 10 users)
- Scope: Venue layout and sequence of service, taking an order, table maintenance, carrying, and clearing, selling strategies
Created By SC Training (formerly EdApp)
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2. Serving Alcohol Safely by SC Training (formerly EdApp)
With SC Training (formerly EdApp)'s training for servers, Serving Alcohol Safely, your staff can learn more about the liquor rules and regulations in the US, the UK, and Australia. It describes the most responsible methods of serving liquor as well as the necessary cleaning and sanitation techniques to guarantee safe alcohol use.
This restaurant hostess training also includes a helpful tip on how to deal with inebriated clients and other demanding customers while being professional and courteous. It then goes over the legal drinking age in each of these countries.
The course is delivered in the style of microlearning, so the sessions are brief and simple to finish, ideal for most employees' hectic schedules. SC Training (formerly EdApp) also has a nifty feature that allows you to track your staff’s training attendance through Group Training. All you have to do is scan their QR code when they’re about to take their course, so you can already be compliant by default.
- Cost: Free (up to 10 users)
- Scope: Responsible alcohol service, dealing with problematic clients, cleanliness and sanitation, and legal limits in the United States, United Kingdom, and Australia
Created by SC Training (formerly EdApp)
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3. The Art of Bussing by SC Training (formerly EdApp)
The Art of Bussing is a server training that improves restaurant staff's professional abilities, particularly their interpersonal relationships with customers. The work typically includes cleaning, clearing, and resetting tables while serving guests to create a smooth restaurant operation.
But, it's important to note that customer engagement is also important in bussing. Aside from covering technical parts of the work, such as correct table setup and clearing, it's great if your servers can learn how to read clients so that they may customize their approach to deliver the finest service tailored to their customers' requirements and preferences. There are four lessons and an exam in this training for servers.
- Cost: Free (up to 10 users)
- Scope: Role and responsibilities of bussers, how to interact with guests, how to clear tables professionally
Created by SC Training (formerly EdApp)
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4. Allergies and Food Intolerance in Restaurants by SC Training (formerly EdApp)
Food allergies may affect 220-520 million individuals, according to the International Allergy Organization. Additionally, while responses vary by individual, it has the ability to send the most vulnerable people to the hospital immediately after intake.
The Allergies and Food Intolerances in Restaurants course from SC Training (formerly EdApp) is meant to help your servers develop a better awareness of food allergies and intolerances. It breaks down the best practices to avoid any associated incidents. In this way, you can be certain that your institution is safe for everyone, even people with food allergies and intolerances.
- Cost: Free (up to 10 users)
- Scope: Preventing food allergies and intolerances, food allergies vs food intolerances
Created by SC Training (formerly EdApp)
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5. Food Runner's Guide by SC Training (formerly EdApp)
The Food Runner's Handbook by SC Training (formerly EdApp) focuses on one sector of the food industry that’s sometimes overlooked: food runners. Don't be misled by the terminology; we're talking about waiters or servers. This training for servers course teaches your waiters how to properly deliver food from the kitchen to the diner.
This restaurant training also emphasizes maintaining presentability by giving a clean appearance to clients. This training can be completely customized to demonstrate how keeping clean keeps food safe. An example of how they can do this is by talking about maintaining their nails trimmed to minimize food contamination.
- Cost: Free (up to 10 users)
- Scope: Proper food runner attire and hygiene, how to carry and serve food, how to buss tables
Created by SC Training (formerly EdApp)
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6. Getting to Know Your Restaurant’s FOH and BOH by SC Training (formerly EdApp)
Welcome to "Getting to Know Your Restaurant’s FOH and BOH" by SC Training (formerly EdApp)! In this comprehensive course, your servers will learn everything they need to know to effectively coordinate with both the front-of-house (FOH) and back-of-house (BOH) operations in the restaurant.
This course will guide them through the essentials of restaurant service, from greeting customers and taking orders to managing inventory and following food safety protocols. They'll also learn about the various roles and responsibilities of FOH and BOH staff, and how to create a positive and efficient team dynamic.
- Cost: Free (up to 10 users)
- Scope: Roles and responsibilities of the front-of-house and back-of-house, how to coordinate between the two teams
Created by SC Training (formerly EdApp)
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7. Guest Service in Hospitality and Tourism by SC Training (formerly EdApp)
One of the most important skills in a restaurant is guest service. The way your team treats its clients will influence whether they return or tell their friends to avoid your establishment in the future. SC Training (formerly EdApp)'s Guest Service in Hospitality and Tourism program will take your employees through the vital components of outstanding customer service and why it's important not just for the company but also for their careers.
It'll also teach them how to greet guests, whether they're working for a hotel's restaurant or a standalone establishment. They'll even find out how social skills can help them make a positive and lasting first impression. The last section of this staff training will cover the most common client complaints in this business, as well as advice on how to handle them.
- Cost: Free (up to 10 users)
- Scope: Guest service abilities and their relevance, greeting guests, reacting to guest concerns
Created by SC Training (formerly EdApp)
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8. Dealing with Difficult Customers by SC Training (formerly EdApp)
The hospitality sector is no stranger to tough guests, which is why it's vital that personnel understand how to deal with them. Luckily, SC Training (formerly EdApp)'s Dealing with Difficult Customers will dive into the many sorts of tough clients and how to cope with them.
While complaints may appear to be negative, learners will understand that they can be converted into opportunities when reacted to and responded to appropriately. Incorrect meal orders are another typical source of complaints. This training will offer best practices for dealing with certain circumstances so that clients are still satisfied when they leave. Participants will also learn how to manage drunk customers properly and when to reject service.
- Cost: Free (up to 10 users)
- Scope: Responding to complaints, handling incorrect food orders, dealing with drunk guests
Created by SC Training (formerly EdApp)
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9. Drink Spiking by SC Training (formerly EdApp)
A one-of-a-kind course on this list, SC Training (formerly EdApp)'s Drink Spiking seeks to increase awareness and teach your servers how to safeguard their clients from drink spiking. Keeping beverages protected and secure is just as vital as keeping food safe.
Your servers will get introduced to cocktail spiking, including facts and misunderstandings, in only four lessons. The training also covers the warning signs and symptoms of someone who's had a spiked drink, as well as preventative measures. In the event that drink spiking happens, they'll also know how to swiftly respond to the incident.
- Cost: Free (up to 10 users)
- Scope: Misconceptions and facts regarding drink spiking, symptoms and warning indications, preventative measures and rapid reaction
Created by SC Training (formerly EdApp)
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10. Teamwork in the Hospitality Industry by SC Training (formerly EdApp)
People in diverse roles must collaborate to deliver an excellent dining experience. Hotels, restaurants, and other hospitality businesses can't run efficiently if their departments don't understand how to effectively work together. With SC Training (formerly EdApp)'s Teamwork in the Hospitality Industry, your servers will understand how to bring out the best in each one through team efforts.
It offers them a realistic teamwork guide they can follow step-by-step or use as a source of inspiration. The course then teaches them the value of cooperation in hospitality, what teamwork looks like in practice, effective communication within a team, and communication in loud surroundings.
- Cost: Free (up to 10 users)
- Scope: The importance of cooperation in hospitality, best practices for teamwork, successful communication
Created by SC Training (formerly EdApp)
Explore the courseHelp your team deliver a first-class dining experience with training for servers
A wonderful restaurant experience begins when your guests walk in and are greeted by your servers and given excellent service, and it stops when they walk out the door. This is your servers' primary duty, and it establishes a precedent for excellent service. This is why it's critical that you give excellent training for servers to equip them with the skills and knowledge they need. This allows them to properly welcome customers, manage seating, take orders, deliver food, communicate effectively, and more. Gaining these abilities means that you'll have satisfied returning customers who'll spread the news about your restaurant, which will expand your business and generate income.