EdApp by SafetyCulture

10 Truck dispatcher training

We’ve created a list of truck dispatcher training courses to equip workers with the necessary skills and knowledge to efficiently manage and coordinate truck movements. These courses cover topics such as route planning, handling of goods, load management, and more.

Truck dispatcher training
Last published: 6th May 2024
SC Training (formerly EdApp) Truck dispatcher training - Courier Delivery Operations

1. Courier Delivery Operations

SC Training (formerly EdApp)’s Courier Delivery Operations gives an overview of how courier delivery services work, and tips on how to boost your performance as a courier. Here, learners will discover the importance of courier services and the part it plays in today’s modern world. As problems may unexpectedly arise, it also discusses common barriers to logistics and resources to help you get ready for the worst-case scenarios.

This course is fully editable and customizable with the help of SC Training (formerly EdApp)’s Course Creator tool. Its simple drag-and-drop interface allows for easy authoring without any technical knowledge or design expertise.

Wanna test your learners onsite after their training? No more paper checklists and spreadsheets for your in-person assessments! With Practical Assessments on SC Training (formerly EdApp), you can easily assess your team's progress on the job and monitor their training progress all in one place. Plus, all results are automatically tracked in the admin experience along with your other SC Training (formerly EdApp) training analytics. 

  • Cost: Free (up to 10 users)
  • Scope: How courier services work, upgrading performance, preparing for worst-case scenarios

Created By SC Training (formerly EdApp)

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SC Training (formerly EdApp) Truck dispatcher training - Stocking

2. Stocking

While stocking is typically associated with inventory management and warehouse operations, there may be situations where a dispatcher is involved in coordinating or overseeing stock replenishment. For example, if a dispatcher is responsible for managing a fleet of trucks that transport goods from a distribution center to various retail stores, they may need to ensure that the trucks are properly stocked with the appropriate products before departure.

SC Training (formerly EdApp)’s Stocking course is a truck dispatcher training that teaches the fundamentals of stock management along with the best practices in receiving and offloading delivered stocks. It kicks off by discussing what stock management is, the types of stocks, and the importance of proper handling and holding of stocks. It also explains the concepts of stock levels, ratios, and control systems as part of stock management. Learners will also find steps in the proper receiving of inventory and offloading deliveries to the proper storage locations.

If you have workers speaking different languages, SC Training (formerly EdApp)'s AI translation tool will be a handy feature you can take advantage of. It uses your learners' default mobile device settings to automatically select their preferred language so there’s no guesswork needed. With this powerful feature, you can focus on creating awesome content for your learners, without worrying about the language barriers.

  • Cost: Free (up to 10 users)
  • Scope: Stock management, receiving inventory, offloading

Created by SC Training (formerly EdApp)

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BOSS Dispatching Academy Truck dispatcher training - BOSS Trucking Course

3. BOSS Trucking Course

This self-paced truck dispatcher training is best suited for those who want to know how to be a truck dispatcher. The BOSS Trucking course is ideal for those with little to no knowledge as it covers the basics of dispatch, trucking, and logistics. The dispatching procedures, scheduling, routing, customer service, regulations, and compliance requirements are also discussed in detail. Aside from those, there’s also a lesson on effective communication skills which is needed for negotiations and interacting with clients.

  • Cost: 249 USD
  • Scope: Dispatching procedures, trucking laws and regulations, negotiation

Created by BOSS Dispatching Academy

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Alison Truck dispatcher training - Safe Handling of Large Goods Vehicles

4. Safe Handling of Large Goods Vehicles

This free online course from Alison gives information about handling large goods vehicles (LGVs). In this course, learners will be taught the basics of driving LGVs, as well as the laws and regulations that govern them along with how to obtain a LVG certification. It starts with a brief overview of the differences between small and large goods vehicles and then is followed by an explanation of LGV's main characteristics. Additionally, it addresses load-related speed limits and measures to keep loads safe on the road. 

  • Cost: Free
  • Scope: Introduction to LGVs, vehicle and load limits, vehicle characteristics

Created by Alison

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Truckadium Truck dispatcher training - Truck Dispatcher and Freight Broker Training Course

5. Truck Dispatcher and Freight Broker Training Course

Truckadium’s truck dispatcher training is an instructor-led live online virtual course. It gives an overview of the trucking industry, including its scope and opportunities, and the importance of knowing North American geography and time zones. It also educates learners about different types of equipment, shipments, and weight limits.

More importantly, this course outlines the duties and responsibilities associated with being a truck dispatcher along with compliance, safety standards, and certification requirements needed for the job.

  • Cost: Available upon request
  • Scope: Trucking industry overview, truck dispatcher duties, legal requirements

Created by Truckadium

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BIS Safety Software Truck dispatcher training - Journey Management

6. Journey Management

One of the responsibilities of a truck dispatcher is to determine the best routes for deliveries. This is done by considering factors such as geography, distance, traffic conditions, road closures, and any requirements from customers. In this trucking dispatcher training by BIS Safety Software, learners will learn all about the basic principles of journey management.

This course teaches truck dispatchers general requirements for safe vehicle travel so that trips can be planned with minimal hazards in advance. Here, they’ll learn to create a standardized journey planning, including pre-trip, en route, and post-trip procedures, trip documentation, and best practices.

  • Cost: 49.99 USD
  • Scope: Journey planning process, driver and vehicle safety, creating a journey management plan

Created by BIS Safety Software

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MaxTruckers Truck dispatcher training - Power Dispatch

7. Power Dispatch

MaxTrucker’s Power Dispatch training equips truck dispatchers with the knowledge they need to be efficient dispatchers. It outlines the responsibilities of a truck dispatcher, and the skills needed to be a good truck dispatcher. To become efficient at their job, it includes lessons on the proper planning on the dispatch of trucks which includes how to give the best loads for your clients and using load boards. It also stresses the importance of being able to give good driver assistance when needed.

This course will also delve into other skills needed such as good customer service, communication, and negotiation skills to build trusting relationships with clients and brokers.

  • Cost: Free
  • Scope: Good driver assistance, loading proficiency

Created by MaxTruckers

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Linfox Truck dispatcher training - Mass and Load Restraint Awareness

8. Mass and Load Restraint Awareness

Safely loading a vehicle is crucial to the safety of the driver and other road users. In Linfox’s dispatcher course, truck dispatchers will gain an understanding of how to secure a load to a vehicle. This includes knowledge of mass limits, legislation, and the Chain of Responsibility. It also gives information such as vehicle dimensions, load distribution, weight limits, and more which are all important for the safe transportation and delivery of shipment. 

  • Cost: 250 USD
  • Scope: Weight limits, vehicle dimensions, load distribution

Created by Linfox

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Swift Trucking Academy Truck dispatcher training - Truck Dispatching Course

9. Truck Dispatching Course

Swift Trucking Academy’s Truck Dispatching course was created for those who want to learn about truck dispatching and even setting up their own truck dispatch department or business.

It starts by detailing the basics of what a freight dispatcher is and what makes a good dispatcher. Here, learners will know how to use load boards and determine the best loads for their drivers. It will also teach strategies to improve as a truck dispatcher, how to use dispatch software, and plan trips accordingly.

  • Cost: 199 USD
  • Scope: What makes a good dispatcher, trip planning, load management

Created by Swift Trucking Academy

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SC Training (formerly EdApp) Truck dispatcher training  - COVID-19 Safety for Drop Off Services

10. COVID-19 Safety for Drop Off Services

Due to the pandemic, we saw the rise of contactless delivery as the interaction between the distributor and the customer was minimized for safety. Here in SC Training (formerly EdApp)’s truck dispatcher training course, it discusses how contactless delivery has become a necessity and how it works.

It then emphasizes having a health monitoring protocol that dispatchers should adhere to before reporting to work. Preventive methods to decrease the risk of their exposure will also be brought to light in situations where it will be required for them to come near to their customers.

If you already have a truck dispatcher manual, you can turn it into an engaging micro course in minutes. With SC Training (formerly EdApp)’s AI Doc Transformer (coming soon), all you have to do is upload your PowerPoint deck, review your converted course, and make any necessary changes, then hit publish and you’re good to go!

  • Cost: Free (up to 10 users)
  • Scope: Contactless delivery, health monitoring, preventive measures

Created by SC Training (formerly EdApp)

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Ensure smooth delivery operations with truck dispatcher training

Truck dispatchers are responsible for maintaining the seamless operation of the transportation sector, which is continuously in motion. As the backbone of the industry, dispatchers are in charge of scheduling, coordinating shipments, controlling schedules, and managing the movement of trucks. With truck dispatcher training, dispatchers can efficiently control the flow of vehicles, avoid unnecessary delays, cut expenses, and ultimately increase customer satisfaction and revenue.

And the best part? Your team can complete courses anytime, anywhere, on any device.

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