Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Course overview
This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!
What you will learn
- Parts of a Call
- Preparing for Your Calls
- Call Center Customer Service Etiquette
- Helping Difficult Customers
- Holds & Transfers
The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers