Free Course
Call Center Customer Service (Screen Reader Accessible Course)
By SafetyCulture
5 Lessons
3.0(1)
Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.
The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers