Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Course overview
This course provides essential knowledge and strategies for effective crowd management during large retail events. Participants will learn how to identify when crowd management is necessary, understand their role in the event, and gain skills for planning and preparation. The course covers crucial steps for managing crowd flow during the event, including the entrance, event activities, and exit of people. Additionally, participants will be trained on handling emergencies that may arise during an event, ensuring a safe and well-organized experience for staff and customers. By the end of the course, learners will be equipped with the tools to manage large crowds efficiently and respond confidently to unexpected situations. (Last updated: November 2024)
The full course includes
- Crowd Management
- Event Preparation
- During Event
- Handling Emergencies
- Final Assessment