Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
This course will discuss de-escalation in the retail industry, how to resolve violent and aggressive conflicts, and how to use de-escalation techniques in such scenarios. (Last Updated: August 2024)
The full course includes
- De-escalation in the industry
- De-escalation techniques
- Resolving conflicts of violent and aggressive acts
- Final Assessment
- The signs of escalation