Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Problem solving is a crucial skill to obtain in any role in any industry. Customers come with all different attitudes and situations which need to be handled confidently and correctly for the optimal outcome. Educating on these topics is the perfect way to maintain excellent service and problem-solving, which is why this 4-part course is perfect. The modules will touch on difficult customers, responding to complaints, managing mishaps and dealing with intoxicated customers.
What you will learn
- Types of Difficult Customers
- How to Handle a Wrong Food Order
- Dealing with Intoxicated Customers
- How to Respond to a Guest Complaint
The full course includes
- Types of Difficult Customers
- How to Respond to a Guest Complaint
- How to Handle a Wrong Food Order
- Dealing with Intoxicated Customers