Free Course
Effective Communication in Customer Service
By SafetyCulture
3 Lessons
4.8(18)
Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!
The full course includes
- What is Effective Communication?
- How Do You Listen Effectively?
- What Prevents Effective Listening?