Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
The guest experience makes or breaks your reputation which is why organisations must be well-prepared for the accommodation of guests in various circumstances. This Guest Experience course aims to enlighten learners with information about how to conduct great guest experiences, how to personalise their experience, providing consistent service and how to appropriately manage issues that may arise. The 4-part course is guaranteed to provide learners with skills needed to serve customers in the best way possible.
What you will learn
- Great Guest Experiences
- Personalize the Guest Experience
- Service with Consistency
- Managing Issues
The full course includes
- Great Guest Experiences
- Service with Consistency
- Personalize the Guest Experience
- Managing Issues
- Final Assessment