Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
This is a quick guide to having excellent customer service skills in the hospitality industry. This course is ‘Industry Approved’ and it's built in collaboration with industry experts at SafetyCulture to meet your operational needs. [Last updated: January 2025]
The full course includes
- Customer Service Skills
- Greeting Guests
- Responding to Complaints
- Final Assessment