Handling Conflicts with Guests and Owners in Hospitality
Course author
SafetyCulture
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Mobile first training
Gamified experience
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Course overview
In the hospitality industry, the maintenance team plays a crucial role in shaping the guest and owner experience. This course explores how maintenance professionals can provide exceptional customer service by fostering effective communication, resolving conflicts, and setting realistic expectations. By the end of this course, you will recognize key strategies to build rapport and loyalty, ensuring a positive and lasting impression, and the skills needed to enhance guest and owner satisfaction. (Last updated: February 2025)
The full course includes
- What Excellent Customer Service Looks Like
- Strategies When Conflicts Arise
- Developing Effective Communication Skills
- Setting and Managing Expectations
- Building Loyalty and Rapport
- Final Assessment