Handling Irate Customers (Call Center) Lessons
The full course includes
- Difficult Customers
- Call Resolutions
- Sample Mock Conversations
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Handling irate customers is part and parcel of the job of a call center agent. Let's talk about the common types of difficult customers you may encounter, how to handle them, how to arrive at a call resolution, and some sample mock conversations.
The full course includes
- Difficult Customers
- Call Resolutions
- Sample Mock Conversations