Inclusive Hospitality: Serving Diverse Guest Needs
Course author
SafetyCulture
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Mobile first training
Gamified experience
Editable content
Course overview
This course is designed to familiarize the hospitality staff in providing exceptional service to guests from diverse backgrounds. It covers essential topics such as cultural sensitivity, accommodating a variety of dietary requirements, and ensuring accessibility for guests with disabilities. In this course, staff will learn to create an inclusive and welcoming environment, addressing the unique needs of each guest. By the end of this course, participants will be equipped with the skills and knowledge to offer personalized, respectful, and accessible service, ensuring that all guests feel valued and cared for during their stay. (Published: May 2025)
The full course includes
- Understanding Inclusive Hospitality
- Catering to Guests with Disabilities
- Cultural Sensitivity Towards Guests
- Catering to Guests with Dietary Needs
- Final Assessment