Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Whether you're managing a remote team online or a group of employees in an in-office environment, difficult conversations may occur between colleagues or the people that you lead from time to time. This course covers the importance of having difficult conversations with your team, and how everyone including leaders can handle these kinds of conversations -- we also included some tips on how to give negative feedback effectively, and how to deliver an authentic apology to your clients.
The full course includes
- The Importance Of Difficult Conversations
- Common Mistakes People Do When Having Difficult Conversations
- How to Handle Difficult Conversations as a Leader
- Approaching Difficult Conversations Remotely
- Giving Negative Feedback Effectively
- Delivering an Authentic Apology to Your Clients