Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Calls can often times be the first contact between your customers and your company, which is why having excellent phone etiquette is crucial in setting the right tone and perception about your brand. Take this course to learn the common tips and tricks to improve your phone etiquette and nail those customer interactions one call at a time.
The full course includes
- Basic Rules
- Tone of Voice
- Placing Callers on Hold