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Check your knowledge with a call center customer service quiz

Do you think you've got more call center customer service knowledge than most? Try our free quiz

call center customer service quiz

Try our interactive quiz here

Love the format of our call center customer service quiz? Try deploying EdApp to your team for free.

Why take a call center customer service quiz

Providing great customer service is essential for any business, but it’s especially important for call centers. When your customers are calling in, they’re often looking for help with a problem or issue and they need to feel confident that they’re speaking to someone who can help them. In order to provide great customer service, your team needs to be properly trained. They need to know how to handle common customer service issues, how to communicate with customers, and how to keep them happy. They should also be up-to-date on your company’s policies and procedures. In addition to providing customer service training, you should also make sure that your team is familiar with your company’s customer service scripts. These scripts provide a guide for how to handle customer service inquiries and can help to ensure that your team is providing a consistent experience for your customers. That’s why we’ve put together this customer service quiz to ensure that your team is up-to-date on the latest customer service best practices.

A call center crew during work

Deploy a call center customer service quiz to your team

With this call center customer service quiz, you can identify what knowledge gaps your team members have and close these knowledge gaps so your team can provide better customer service. This knowledge is critical for providing a great customer experience, as it teaches your team how to deal with difficult customers, understand customer needs, and provide support that exceeds customer expectations. All of these are essential skills for any customer service representative and give your team the ability to resolve customer complaints quickly and effectively. With regular customer service quizzes, your team will be more confident with providing customer service that is second to none. Plus, you’ll also get access to your team’s results ​​so you can understand individual workers’ knowledge gaps, as well as overall performance once the quiz is complete. And for teams that require more regular refresher training, you’ll also have the option to deliver the customer service quiz to your learners in bite-sized chunks, at regular intervals. This allows your team to reinforce their knowledge at their own pace, making them more likely to recall what they learned sooner than if they were to have completed a one-off training program. So don’t delay! Quiz your team for free today.

Deploy a call center customer service quiz to your team

Example questions from our call center customer service quiz

Question 1

When in need people reach out to Customer Service the best thing you can do for them is to be prepared

Question 3

Studies show that customers perceive consistent service as professional

Question 5

What position should one take with difficult customers

Question 2

With a customer our tone should be enthusiastic and professional We should sound eager to help our customer

Question 4

Quickly ending a confrontation with a customer usually makes him or her brangrier

Question 6

The longer a customer waits the more difficult they become

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