EdApp by SafetyCulture

Check your knowledge with a retail quiz

Do you think you've got more retail knowledge than most? Try our free quiz

retail quiz

Try our interactive quiz here

Love the format of our retail quiz? Try deploying EdApp to your team for free.

Why take a retail quiz

Running a retail business requires a lot of behind-the-scenes work to keep things running smoothly. From making sure your inventory is up to date to preparing your sales floors for the next big promotion, there are a lot of tasks that need to be managed. But one thing that is often overlooked is training your employees on how to handle customer interactions. Whether it’s dealing with difficult customers or providing great customer service, your teams need to be prepared to handle any situation. That’s why we’ve put together this customer service quiz to ensure that your employees are up-to-date on the best practices for providing great customer service. From how to handle complaints to understanding customer needs, your employees will know how to provide the best customer experience possible. And the best part is that this quiz is easy to use and can be accessed on any device, so your employees can take it on their own time.

Inside TSUM Mall

Deploy a retail quiz to your team

With this retail quiz, you can identify what parts of your organization’s retail practices your team members are less familiar with and close these knowledge gaps so your team can easily implement them. This knowledge is critical for protecting your organization from retail risks, as it teaches them how to prevent retail crimes, such as shoplifting and fraud, from happening, as well as how to respond appropriately if they do occur. With this reinforcement of your organization’s retail protocols, your employees will feel more confident and empowered, and are less likely to make mistakes that may lead to a loss in revenue. This will improve the overall security of your business. Not only can reinforcing this essential training mitigate business risk, it also helps ensure that your organization is compliant with government regulations. This quiz allows you to track the progress of employees and identify any individuals who may require additional training. For team members that require additional regular refresher training, you’ll also have the option to deliver the retail quiz to them in bite-sized chunks, at regular intervals. This allows your team to reinforce their knowledge at their own pace, making them more likely to recall what they learned sooner than if they were to have completed a one-off training program. And the best part is that your teams can access this retail quiz on their preferred device whenever they have 5 minutes to spare – whether that’s on their commute, in between tasks, or before they finish up for the day.

Visit behancenetcullandnguyen for more of our work

Example questions from our retail quiz

Question 1

We will model a forwardthinking progressive environment that doesnt make assumptions

Question 3

Implicit bias is shaped by each of our individual experiences and collective histories

Question 5

Our shoppers care where their products come from

Question 7

As a result thousands of retail workers are predisposed to musculoskeletal disorders MSDs every year

Question 9

Learning about best and preferred work zones is important because it helps us

Question 11

Which among the choices are good for designing cashier counters

Question 13

Offer our guests a place to put their umbrellas in the front of the store to avoid dripping down the aisles

Question 15

What is NOT a main contributor to trips slips and falls

Question 2

What must we NOT do

Question 4

If you feel uncomfortable or do not know what you should do in a situation please confide in your manager

Question 6

Order the steps of taking a complaint

Question 8

Which five body parts are greatly affected by MSDs

Question 10

According to OSHA cashiers and baggers are susceptible to

Question 12

What is NOT a main contributor to trips slips and falls

Question 14

Offer our guests a place to put their umbrellas in the front of the store to avoid dripping down the aisles

Privacy|Terms & Conditions|Security| © SC Training 2024