EdApp by SafetyCulture

Training program for retail employees


February 14, 2019



retail staff training

One of the secrets of operating a successful retail business is retaining the top employees that you have trained over months and years. You may believe that your current staff retention strategies, including onboarding, are top not notch, but recent studies show the exact opposite. Therefore, it is vital for retail outlets to examine their training programs to identify what short-term and long-term adjustments need to be made to improve overall staff retention. Let’s explore some of the reasons why retail training is important for staff retention.

Building retail staff loyalty with employee training

Staff training programs enable your retail employees to develop professionally and feel satisfied with the job they are in. Most likely, this shapes their perspective about the company and their role within it. Moreover, they will be more loyal and ready to commit themselves to your company just because you have shown them that you are interested in their growth and progression.

Retail Staff Training: Investing in skills

Retail outlets that are eager to invest in their employees by designing a training program will attract and retain skilled staff who can better contribute to organizational growth. Basically, workers who receive the right retail training programs become useful to a company and feel valued in return.

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Providing career pathways with training programs for retail employees

Providing career pathways is important in retaining talented staff. The way to achieve this is by working with your retail staff to plan career paths and then offer training they need to assist them to attain their career goals. This can include providing them access to specific professional qualifications, apprenticeships, or any other form of generic training.

An example training program for retail employees

Related: The best ways to train retail staff
Related: Onboarding retail staff with training

Company reputation

A retail business that invests in its staff will be recognized as being forward-looking. Normally, this helps attract the most qualified staff in the market. Workers who stay with a retail outlet for many years usually do so because they feel contented with their employer’s dedication to staff development.

Grow internal leaders

Lastly, retail training is a perfect way for companies to develop their own leadership and, as a result, retain top talent. Companies need to learn to promote from within, whenever a situation arises. In short, give your top employees a reason to work for you by investing in training techniques that grow leadership skill sets.

The takeaway

All in all, as a retail store owner, work with your current staff to discover what their career and life aspirations are. Make training engaging, personal and flexible to your top retail staff in order to create loyalty and meaning to what they do. At the end of the day, workers will notice when they are appreciated and treated properly.  

Retail Staff Training with SC Training (formerly EdApp)

If you’d like to know more about how SC Training (formerly EdApp) retail training app can help your retail training solution and internal training practices, get in touch at enquiries@edapp.com. You can also try SC Training (formerly EdApp)’s Mobile LMS and authoring tool for free by signing up here.

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Scott Whitaker

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