20 Soft skills training courses with certifications for employees
Published
August 2, 2023
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A soft skills training course focuses on developing and enhancing non-technical skills that are essential for personal and professional success. These skills include communication, teamwork, problem-solving, adaptability, leadership, emotional intelligence, and empathy, among others.
Soft skills courses aim to improve social interactions and the overall ability to work well with others, making them more effective and well-rounded professionals. It’s important to have soft skills training as these skills play a crucial role in building strong relationships.
Soft skills foster a positive work environment and improve productivity and collaboration within teams. Plus, soft skills are increasingly sought after by employers as they contribute to employee effectiveness, job satisfaction, and long-term career growth.
How do you develop soft skills training?
Developing soft skills training involves designing a course plan that includes theoretical knowledge, real-life examples, and practical exercises. Using various training methods such as workshops, role-playing, group discussions, and case studies will also help to engage your team. Course personalization is also crucial to address learner needs and challenges.
You can use SC Training (formerly EdApp) to create engaging soft skills training courses with interactive elements. Let your imagination run wild with its free drag-and-drop Creator Tool that will give you access to top-notch course authoring features which are intuitive and easy to use. With SC Training (formerly EdApp)’s Create with AI, you can also jumpstart your course creation process by simply typing a prompt and clicking the “Generate Course” button.
Soft Skills Training Course #1
Diversity and Inclusion
Are you looking for a course that will help workers understand each other better? Through this course, your employees will find that embracing our differences leads to greater collaboration and more togetherness. Its soft skills training activities are a fantastic way to have conversations about topics that are not always easy. Best of all, it is editable, so it can be revised to fit your unique work demographics.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Introduction to Diversity and Inclusion, Unconscious Bias, Cultivating an Inclusive Organization, Inclusive Language
Soft Skills Training Course #2
The Future of Work
The Future of Work course empowers your teams with the different trends of work, that can be applied by leaders or anyone looking to kickstart their own business. This editable course provides cutting-edge work practices to take employees to the next level when it comes to communication, a soft skill that can be the difference between success and failure in relation to teamwork.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: The Future of Organizational Design, Turning Your Organization Into a Network of Teams, Distributed Teams and their Benefits, Best Practices in Managing Distributed Teams, Cutting-Edge Work Practices
Soft Skills Training Course #3
Maintaining Culture
This Maintaining Culture course is designed to empower and educate your teams about leadership and consistency. Being a leader is about so much more than telling other people what to do. It’s an invaluable soft skill that requires consistent communication with employees on a daily basis. This course gives you the tools to communicate, which drives positive strengths for you and your teams. This course is editable and free, which can be accessed from SC Training (formerly EdApp)’s course library, which can be edited and delivered to your teams within minutes.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Understanding Culture, Maintaining Culture as a Leader, The Power of Consistency
Soft Skills Training Course #4
How to Demonstrate a ‘Can Do’ Attitude
How to Demonstrate a ‘Can Do’ Attitude course is a key component of being a productive employee. To better understand this soft skill, this course will help your employees learn about the power of positive thinking. Through looking at examples and working through simulations, this editable course helps give you and your teams the tools they need to tackle problems and achieve greatness in whatever they decide.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Tackle Ambiguous Problems, Diffuse Frustration, Be Positive
Soft Skills Training Course #5
Problem Solver
As an HR or L&D professional, you want to give your employees the knowledge they need to be problem solvers. Problem-solving is a life skill that directly correlates with the area of soft skills. Arm your employees with one of the most valuable interpersonal skills by tackling difficult situations and reaching a positive outcome. Regardless of whether you use the Problem Solver course in its current format or tweak it, it will be sure to help everyone get along better.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Types of Decisions, Decision-Making Ingredients, The Fishbone Diagram, Metaphorical Thinking Tool, The Disney Creative Strategy, Mental Blocks, Brainstorming Technique, ORAPAPA Checklist, The Six Thinking Hats
Soft Skills Training Course #6
Improving Your Active Listening Skills
Improving Your Active Listening Skills course is suitable for all teams regardless of industry. Being able to listen effectively is one of the most important soft skills. Help employees learn tips from transitioning from a talking to a listening position. This underrated skill is vital to a productive workspace. Complete with strategies to promote active listening, this course is sure to improve communication skills!
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Type of Listening, What Is Active Listening?
Soft Skills Training Course #7
How to Be a Team Player
Regardless of the industry you fall under, the How to Be a Team Player course helps to empower your teams – large and small. This soft skill training is available as a starting point for helping employees work together during their day-to-day interactions. With specific examples that trainees can relate to, this course will be a great step toward improving co-worker interactions.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Understand Your Team's Perspective, Openly Voice your Concerns, Manage Conflicts as a Team
Soft Skills Training Course #8
Embracing Teamwork
Sometimes selfishness prevents us from seeing why others may need our help. This Embracing Teamwork course highlights the perspective of someone needing assistance. By looking at teamwork from that angle, employees will think twice about saying no to their colleagues when they’re asked to help with something. This soft skill training focuses on retail businesses, but it also offers insights that are valuable for any team in any industry.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Why Teamwork is Important in Retail, How to Be a Better Team Player, Communicate Effectively with Your Team Members, How to Handle Interruptions
Soft Skills Training Course #9
Understanding and Planning Change
This course from SC Training can help your teams understand how to positively receive change as businesses evolve and innovate. It starts with laying out the importance of change management and the important role of the leader in the process. It also introduces the change curve which is a model that shows the stages that people who are part of an organization go through when there's change.
Other lessons tackle how to manage your and your team member's emotions as you all go through change, while another lesson talks about building organizational resilience. This course ends with a gamified final assessment to gauge your team's knowledge after finishing the lessons.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: The Change Curve, Managing Your Emotions During Change, Managing Your Team Members' Emotions During Change, Building Organizational Resilience
Soft Skills Training Course #10
Ethics and Code of Conduct
SC Training (formerly EdApp)’s Ethics and Code of Conduct course collection includes 4 lessons to help drive a better work environment. This free, editable course rejects a toxic culture and empowers you and your teams with tools like outlining a company’s values, principles, and how to behave towards one another. Ready to get started? Discover these 10 courses, and 600+ others in SC Training (formerly EdApp)’s editable course library, where world-class content is added every day.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Work Environment, Protecting Company Assets, Culture of Integrity
Soft Skills Training Course #11
Speaking with Confidence
The Speaking with Confidence course is available for free in SC Training (formerly EdApp)’s editable course library. An aspect of confidence is being a good conversationalist, which is a crucial skill in many professions. With that, SC Training (formerly EdApp) designed this soft skills training for employees to help your team members gain a level of confidence when speaking. It will offer them tips and techniques for speaking up and holding better conversations.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: How to Speak Up
Soft Skills Training Course #12
Excellent Customer Service Through Communication
Also available on SC Training (formerly EdApp), Excellent Customer Service Through Communication can be used as a follow-through course for their Speaking with Confidence course. It helps your learners develop essential communication skills by learning proper enunciation, understanding active listening, and building speaking confidence. Although this course is specifically designed for the customer service sector, the insights on improving communication skills are relevant to better public speaking.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Communication for Customer Satisfaction
Soft Skills Training Course #13
How to Create, Spot, and Take Opportunities
The How to Create, Spot, and Take Opportunities course is another business training course by SC Training (formerly EdApp) that reinforces key concepts in understanding and seizing opportunities as a leader. The lessons include tactics to shake up the complacency of success, including the movement of managers and the introduction of consultants. By taking this short course, your learners will improve their attitude and approach when presented with opportunities.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Shaking Up the Complacency of Success, Seizing the Opportunity, Taking Opportunities as a Leader
Soft Skills Training Course #14
Getting Your Voice Heard
This Getting Your Voice Heard course is available for free in SC Training (formerly EdApp)’s course library. Being assertive is a vital aspect of communication, so this course is designed to demonstrate a better approach to expressing themselves. In this public speaking training course, your employees will learn how to communicate assertively while still respecting the beliefs and values of their audience. It also includes lessons on the different response styles and frameworks for practicing assertiveness in communication.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Response Styles, How to Behave More Assertively, The Secrets of OOF and DESC
Soft Skills Training Course #15
Effective Communication
The Effective Communication course offered by SC Training (formerly EdApp) recognizes the importance of improving communication skills when speaking to an audience – personally or virtually. This soft skills training course goes over topics, such as revamping communication skills, speaking publicly and effectively, and connecting virtually while still maintaining a personal connection. Through this public speaking training course, your employees will turn into better communicators who drive action among an audience, whether in person or online setting.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Revamping Our Communication Skills, Speaking Publicly, Connecting Virtually
Soft Skills Training Course #16
Customer Service: Handling Complaints
Customer Service: Handling Complaints is a 3-part course that covers techniques to address customer complaints and negative reviews, and ways to resolve them appropriately. Knowing how to address these issues plays an important role in strengthening customer relationships as it turns complaints and negative feedback into a positive customer experience. This course can be immediately deployed to your team or customized according to your organization’s specific best practices.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Working with customers and their complaints, How to address online customer complaints, Handling negative reviews positively
Soft Skills Training Course #17
Dealing with Difficult Customers
Problem-solving is a crucial skill in any industry, especially in customer service as this involves addressing customer’s needs and guiding them with a relevant solution. However, this can be a challenge as customers come from all walks of life with different attitudes and personalities. Dealing with Difficult Customers covers the types of difficult customers and best practices in meeting their needs and solving their problems. SC Training (formerly EdApp) is a mobile-first LMS making this course easily accessible for your employees anytime and anywhere!
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Types of Difficult Customers, How to Respond to a Guest Complaint, How to Handle a Wrong Food Order, Dealing with Intoxicated Customers
Soft Skills Training Course #18
Performance Management
SC Training (formerly EdApp)’s Performance Management course is a leadership development soft skills program. This course begins by explaining role clarity, wherein the responsibilities and tasks that come with the job are identified to spot performance gaps. It also discusses how to give, receive, and process feedback effectively through radical candor. It even offers techniques for communicating underperformance. Delivered through SC Training (formerly EdApp)’s mobile learning solution, learners have the flexibility to access training lessons on any mobile device, anytime and anywhere.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Understanding Performance Management, Giving Feedback, Receiving and Processing Feedback, Objective Management of Underperformance
Soft Skills Training Course #19
Youth Entrepreneurship: Leadership Skills
This Leadership Skills course, which is part of the Youth Entrepreneurship series created by UNITAR in SC Training (formerly EdApp), is a leadership development program that covers the most essential leadership skills in entrepreneurship. It includes lessons on communication. leadership, and efficiency. By developing these skills among your employees, you’re able to support them in making a significant impact on your business. By the end of this course, there’s a summary and quiz available to reinforce key learnings from the entire Youth Entrepreneurship series.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Communication, Leadership, Efficiency
Soft Skills Training Course #20
Creating a Positive Customer Experience
Creating a Positive Customer Experience is a customer service course for your employees in the retail industry. It helps them develop and improve their skills, as well as retain and increase their customer base. This 4-part course focuses on teaching your employees how to keep customers happy by emphasizing the customer service’s role in the customer’s overall brand experience. SC Training (formerly EdApp)’s microlearning feature makes this course convenient and engaging for your team and only a couple of minutes are needed to complete the course.
Cost: Free (up to 10 users)
Created by: SC Training (formerly EdApp)
Scope: Customer Service's Role in Customer Experience, How to Impress Your Customers, How to Interact with Your Customers, How to Engage Your Customer
Enhance your team’s interpersonal capabilities with soft skills training courses
Soft skills training courses offer a powerful opportunity to improve your team's interpersonal capabilities to foster a more cohesive and productive work environment. By focusing on communication, emotional intelligence, teamwork, and adaptability, these courses empower team members to collaborate harmoniously.
Through practical exercises and real-life scenarios, your learners will be able to navigate diverse situations with confidence and empathy. This leads to increased motivation and higher levels of job satisfaction. Invest in soft skills training now to equip your team with the essential tools to thrive in today's dynamic workplace, drive better outcomes, and promote a positive organizational culture.
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