EdApp by SafetyCulture

10 Types of communication skills


May 31, 2023



Types of Communication Skills

Effective communication is the cornerstone of thriving in various aspects of life. Whether in personal or professional settings, honing these skills will enhance your ability to convey ideas and navigate diverse situations. In this article, we’ll explore essential types of communication skills that will empower you to excel in your interactions, boost your confidence, and open doors to new opportunities.

1. Active Listening

Active listening goes beyond merely hearing the words being spoken. It focuses on understanding the speaker’s underlying meaning and intent. This type of communication skill requires concentration, empathy, and a genuine desire to comprehend the speaker's perspective.

type of communication skill - active listening

To demonstrate attentiveness via active listening, you must show certain cues such as maintaining eye contact, nodding, and using appropriate facial expressions. You should also be able to ask relevant and open-ended questions to gather further information and clarify understanding.

You can improve your active listening and other communication skills by taking communication skills courses from SC Training (formerly EdApp). The platform offers microlearning modules on communication theory, social media and electronic communication, communication in project management, and more.

Join SC Training (formerly EdApp) today and enhance your communication skills!

2. Verbal Communication

Verbal communication involves expressing thoughts, ideas, and information through spoken words. It encompasses the ability to articulate messages clearly, concisely, and effectively to others. Verbal communication is not limited to just the words spoken but also includes tone of voice, pitch, volume, and pace of speech, which all contribute to conveying meaning and intent.

type of communication skill - verbal communication

Effective verbal communication involves using appropriate language for the intended audience, adapting communication style to match the context, and actively engaging in conversation. It also entails listening to others and responding appropriately, demonstrating respect and understanding.

3. Nonverbal Communication

Nonverbal communication conveys messages and meaning through body language, facial expressions, gestures, and other non-spoken cues. As a complement to verbal communication, it significantly influences how messages are received and interpreted.

type of communication skill - nonverbal communication

Nonverbal cues demonstrate important contextual information, such as emotions, attitudes, and intentions, which either enhance or contradict the spoken words. This form of communication is universal, transcending language barriers and cultural differences, making it a powerful tool for effective communication.

With this type of communication skill, you’ll be able to effectively express yourself, gauge others' reactions, and adapt your own behavior accordingly. It also lets you facilitate more accurate and empathetic communication.

4. Written Communication

This communication skill involves the effective transmission of information, ideas, and messages through written words. It encompasses various forms, including emails, reports, memos, letters, and text messages. Strong written communication skills are essential especially for communication in the workplace, as they allow you to convey your thoughts clearly while maintaining professionalism.

type of communication skill - written communication

Written communication requires careful attention to grammar, spelling, punctuation, and formatting to guarantee comprehension. It also involves organizing ideas logically, structuring content appropriately, and adapting the writing style to suit your intended audience and purpose. Effective written communication not only conveys information but also encourages your reader to respond to a call to action.

5. Interpersonal Skills

The key components of interpersonal skills include active listening, effective verbal and nonverbal communication, empathy, and the ability to adapt to different personalities and communication styles.

type of communication skill - interpersonal skills

These will help you build rapport, understand others' perspectives, and navigate social interactions with empathy and respect. With strong interpersonal skills, you can establish trust, foster open communication, and create a positive and inclusive environment. Communication training activities should also help you improve this skill.

6. Negotiation Skills

Negotiation skills are a specialized type of communication skill that involves the ability to reach agreements or compromises through effective communication and persuasion. Negotiation skills are essential in business deals, conflict resolution, or interpersonal situations where conflicting interests or differing viewpoints need to be reconciled.

type of communication skill - negotiation skills

This skill requires the ability to articulate your position clearly and persuasively, while also actively listening and understanding the perspectives of others. It is the art of finding common ground, exploring alternatives, and creatively seeking mutually beneficial solutions.

As a good negotiator, you can navigate through disagreements and conflicts while maintaining a respectful and collaborative atmosphere. This way, you’ll be skilled at building relationships, understanding the motivations of others, and finding win-win outcomes.

7. Persuasion Skills

Persuasion is the art of presenting compelling arguments and evidence to sway others' opinions or decisions. So, it’s a valuable type of communication that involves the ability to influence others' attitudes, beliefs, or behaviors.

type of communicaiton skill - persuasion skills

To master this skill, you should be able to clearly articulate your ideas, establish credibility, and understand the needs and motivations of your audience. Persuasive communicators use logical reasoning, storytelling, and compelling evidence to support their viewpoints. They are adept at tailoring their message to resonate with the values and interests of the audience, and they can address potential objections or concerns.

If you work in sales, marketing, leadership, or public speaking, this skill will be highly useful for you. Just remember to use persuasion ethically and responsibly, and to respect the autonomy and perspectives of others while presenting a compelling case for their consideration.

8. Conflict Resolution Skills

Conflict is a natural part of human interactions, and conflict resolution skills are essential for maintaining healthy relationships, fostering collaboration, and creating a harmonious environment.

type of communication skill - conflict resolution

Individuals with strong conflict resolution skills can navigate through difficult conversations, manage emotions, and facilitate open dialogue. They seek to understand the underlying issues, perspectives, and interests of all parties involved. With this communication skill example, you can address and resolve conflicts or disagreements in a constructive and mutually satisfactory manner.

9. Empathy

Empathy is a powerful type of communication skill that lets you understand and share the feelings, emotions, and perspectives of others. It goes beyond sympathy or compassion and requires actively putting oneself in another person's shoes to genuinely connect with whatever it is they’re going through. As an effective communication skill, empathy is crucial as it helps to create a sense of understanding, trust, and validation.

type of communication skill - empathy

When practicing empathy, you should actively listen to others to grasp their emotions and underlying motivations. You must validate and acknowledge the feelings of others, demonstrating care and understanding. Empathy will empower you to respond in a supportive and compassionate manner, fostering a safe and open environment for communication.

10. Cross-Cultural Communication

In today's globalized world, where diverse cultures often intersect, cross-cultural communication plays a significant role in fostering understanding and building inclusive relationships. This type of communication skill allows you to effectively interact and exchange information with individuals from different cultural backgrounds.

type of communication skill - cross-cultural communication

Sensitivity, open-mindedness, and a willingness to adapt communication styles and behaviors are required for accommodating cultural differences. As a cross-cultural communicator, you must actively seek to understand and appreciate cultural differences, actively listen to others, and avoid making assumptions or judgments based on culture. You should also try communication strategies such as using clear and simple language, practicing patience, and asking clarifying questions to make sure that you understand each other.


Donna Dane

Donna is an elearning content writer for SC Training (formerly EdApp), a mobile-based microlearning platform designed for today's digital training needs. When she's not writing web articles, she writes lines of code or songs or anything food-related.

Privacy|Terms & Conditions|Security| © SC Training 2024