10 Customer service skills training courses
We put together 10 customer service skills training courses to help your team give the best customer experience for your clients. From understanding customer motivations to equipping selling strategies your customers won’t be able to say no to, our list has got you covered.
Customer Service Skills Training Course # 1
Building a Customer-Focused Culture
A customer-centered strategy revolves around putting the customer right in the middle of everything you do to boost your business sales. With this type of mindset, you can make sure that your customers are always satisfied. So let your team take this course to take a deep dive into customer-centricity. It will help them discover practical ways to embrace a customer-focused culture within your company.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: What customer focus truly means, understanding buying habits through a customer-focused mindset, delivering customers through customer-focused behavior
Customer Service Skills Training Course # 2
Understanding Customer Motivations
Understanding the motivations behind customer behavior is crucial in creating the ideal experience for potential or existing customers. Through four comprehensive modules, this customer service skills training course unravels the secrets of understanding those motivations. It teaches customer psychology and emphasizes the art of customer retention. By mastering these concepts, your team will gain profound insights into the reasoning behind your customers' actions and choices.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Understand customer psychology, buying motivations, human motivators
Customer Service Skills Training Course # 3
Creating a Positive Customer Experience
A memorable customer experience is the key to nurturing and expanding your organization's loyal customer community. If you're eager to boost your team’s customer service skills, this four-part program will definitely help you out. It covers the essentials of genuine customer service, effective customer interactions, the art of leaving a lasting impression, and strategies for engaging your customers. In short, this course has one ultimate goal in mind: keeping your customers happy!
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: What is customer service, how to impress your customers, how to engage your customer, how to interact with your customers
Customer Service Skills Training Course # 4
Selling Strategies and Interacting with Customers
Your customer service team can boost your retail sales through delightful customer interactions. This course can guide your team through various selling strategies, such as warmly welcoming customers the moment they step into your store and employing the power of strategic questions. This customer service skills training course will also teach your team how to add value to your products and services, spark curiosity in your customers, and ultimately seal the deal on those well-earned sales!
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Greeting customers, selling by asking questions, using curiosity to sell, value-based selling, sale closing techniques
Customer Service Skills Training Course # 5
Excellent Customer Service Through Communication
This customer service skills training course is a follow-through on SC Training (formerly EdApp)’s Speaking with Confidence course, which is all about boosting one’s self-esteem when speaking in the English language. It’s a proven game-changing course for customer-facing roles, with customer service training videos and testimonies on how the course helped people improve their communication skills. It will definitely enhance your team’s customer service skills and help them do their best in their roles, especially when interacting and negotiating with customers.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: How to improve customer satisfaction, how to increase self-confidence, how to improve communication skills
Customer Service Skills Training Course # 6
The Leap From No to Yes - Customer Objections
This course takes on the challenge of addressing customer objections, bringing fresh insights from the world of psychology to reframe the traditional understanding of customer behavior. It goes deep into categorizing various types of objections and offers practical tips for effectively addressing them. It also shares top-notch strategies for guiding your team through their sales journey. So whether your team is filled with early-career members or seasoned professionals, this customer service training is packed with valuable insights for everyone.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Why customers object, types of customer objections, handling specific objections, best practices
Customer Service Skills Training Course # 7
Dealing with Difficult Customers
Mastering problem-solving is an essential skill, no matter your industry or role. Customers come from different backgrounds, but they all demand confident and effective service for their wants and needs. That's where this four-part course comes in: it's the ideal way to bolster your team’s expertise in maintaining exceptional service and top-notch problem-solving. In these modules, your team will learn how to navigate challenging customers, respond to complaints, handle unexpected hiccups, and manage situations involving intoxicated customers.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Types of difficult customers, how to respond to a guest complaint, dealing with intoxicated customers, how to handle a wrong food order
Customer Service Skills Training Course # 8
Face-to-Face Customer Interactions for the Gig Economy
Even your part-time or contractual employees need top-notch training. You can enroll your team members in this course to boost their skills in giving outstanding face-to-face customer experiences. In this online customer service training, they’ll uncover valuable tips and techniques for handling challenging customers with finesse. They’ll also gain a clear understanding of essential safety protocols for in-person interactions.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Safety protocols on the doorstep, how to deliver the best customer experience, dealing with tough customers
Customer Service Skills Training Course # 9
Client Value Creation
Creating value in your products and services is the cornerstone of selling them to your loyal client base and potential customers. This customer service course with certificate offers a comprehensive perspective on the most effective ways to generate value for your clients. It discusses how to explore opportunities, nurture strong relationships, and execute strategies successfully. Enroll your team in this course to unlock the secrets of delivering unmatched value to your clients.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: Shape value led opportunities, focus on excellent execution, create win-win relationships
Customer Service Skills Training Course # 10
Client Success
Today's ever-expanding business arena is filled with countless choices. Relying solely on traditional sales and marketing tactics might not suffice for long-term business expansion. In this course, your team will understand the significance of Client Success and explore elements that can significantly impact client relationships. The techniques they’ll learn from this course are effective, whether they’re dealing with new customers or nurturing the loyalty of existing ones.
Cost: Free
Created by: SC Training (formerly EdApp)
Scope: An introduction to client success, active listening and advocacy language, key points to client success, interacting with customers
Why do your employees need customer service training?
Customer service skills training is a purposeful and structured learning process aimed at equipping individuals with the skills and knowledge required to excel in serving customers.
This type of training is important because exceptional customer service is the lifeblood of any successful business. By investing in training, you can enhance your team’s communication skills, empathy, problem-solving abilities, and overall customer-focused mindset.
This, in turn, leads to higher customer satisfaction, loyalty, and retention, ultimately boosting business growth and reputation in today's highly competitive market. Outstanding customer service truly sets you apart from the rest.
What are the 5 key skills you need to provide good customer service?
If you want to train your team for excellent customer service, they should be able to sharpen these five essential skills. Together, these skills create a strong foundation for building lasting customer relationships and business success:
- Communication: This refers to the ability to listen actively and express oneself clearly. It’s fundamental in good customer service that your team members are able to understand customers' needs and effectively convey information to help them.
- Empathy: Empathy is key to understanding your customers. It helps build rapport and trust and makes customers feel valued and heard.
- Problem-solving: Customers often come with issues or questions. Being able to resolve problems efficiently demonstrates your team’s commitment to your customers’ satisfaction.
- Patience: Not every customer will be easy to handle. Patience is crucial when dealing with challenging situations or irate customers, ensuring a calm and helpful response.
- Product Knowledge: Knowing your products or services inside out is essential. Being able to give accurate information and advice instills confidence in customers and helps them make informed decisions.
Build the best team with customer service skills training courses
Customer service skills training courses are educational programs designed to teach the essential skills, techniques, and knowledge required to offer excellent customer service and support. If you’re ready to have the best customer service team, these training courses give the essential tools and knowledge they need to excel. So, elevate your customer experience, boost satisfaction, and drive business growth. Enroll your team today and watch their skills shine through customer interactions!