10 Free Online Certification Courses
Certification is a great incentive for employees to learn new skills or upskill themselves. So, we’ve compiled a list of the best free online certification courses on various topics. We’ve got something for everyone because the programs include everything from diversity and inclusion to first aid.
1. Speaking with Confidence by SC Training (formerly EdApp)
Our first free online certification course is Speaking with Confidence by SC Training (formerly EdApp), a free award-winning e-learning platform. The course focuses on key techniques that’ll help employees improve their public speaking, presentation, and general communication skills through confidence-building exercises.
This microlearning course is broken down into easy-to-digest lessons that cover storytelling, effective communication techniques, and strategies to manage nerves and anxiety. The modules include interactive content like videos and quizzes to help learners simulate and practice their speaking skills. Interactive content is also a great way to keep your learners engaged and help them retain knowledge.
Upon completion of the course, trainers can award learners with certificates of completion which they can attach to their resumes or share online like on LinkedIn. All SC Training (formerly EdApp) courses have certification available so if you’re looking for a platform to deliver your training, we highly recommend SC Training (formerly EdApp). And the best part is that it’s completely free!
- Cost: Free
- Scope: storytelling, steps to holding better conversations, maintaining eye contact, practicing verbal and nonverbal communication, managing nerves
Created By SC Training (formerly EdApp)
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2. Karamo's Diversity, Equity and Inclusion Training by SC Training (formerly EdApp)
Diversity, equity, and inclusion (DEI) training is essential to every modern workplace. Having your team members certified in DEI shows that your workplace is committed to creating inclusive and innovative spaces where every person matters. So if you’re looking for one of the best free certification courses online on DEI to deliver to your team it’s SC Training (formerly EdApp)’s Diversity, Equity, and Inclusion Training. This course was co-created and led by Queer Eye’s Karamo Brown, a well-known advocate for social justice.
Your team will learn about key DEI topics like unconscious bias, microaggressions, and privilege through interactive, true-to-life scenarios. Karamo will guide your learners with empathy through the struggles of marginalized people at the workplace to help them be better teammates and colleagues. Everyone on your team, from managers to employees, can learn practical strategies that promote an inclusive work culture.
This and every SC Training (formerly EdApp) course is designed with a microlearning model in mind, which means they’re bite-sized lessons that can be accessed directly from learners’ mobile phones. Your team can take this course at their own pace and according to their own schedules. This is to make sure your learners are actually learning and not overloading themselves with the information they’re required to learn.
- Cost: Free
- Scope: defining diversity, equity, and inclusion, unconscious bias, spotting and stopping microaggressions, standing up for coworkers, creating safe spaces
Created by SC Training (formerly EdApp)
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3. Health and Safety Induction Certification by The Knights of Safety Academy
If you’re looking for a free online certification course on health and safety induction, The Knights of Safety Academy have a comprehensive one ready for you. Safety induction is an introductory training program about the basics of health and safety at the workplace. This includes the definition of workplace safety, analysis of workplace hazards, and different risk prevention methods. To make sure employees are compliant with safety policies, a refresher on safety legislation is also covered in the course. These can include things like PPEs, food hygiene, first aid, and more.
- Cost: Free
- Scope: safety regulatory legislation, workplace health and safety, risk assessment, safe use of display equipment, manual handling of risks, PPEs
Created by The Knights of Safety Academy
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4. Managing Social and Human Capital by Coursera
Coursera is an online educational resource that offers training for a wide range of topics and industries. The best thing is they offer certification and even printable certificates. If you’re looking for a human resource-related or people management course, Coursera’s got one for you.
This free online certification course was created by the Wharton School and it discusses decision-making, change management, employee rewards, team motivation, and other essential people management skills and tools. Take note that Coursera courses are primarily instructor-led courses which means they lack the full range of e-learning features other learning platforms have.
- Cost: Limited free offer, financial aid available
- Scope: systems of work, motivation and rewards, managing decisions, organization architecture, change management, HR, employee rewards
Created by Coursera
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5. Creating a Positive Customer Experience by SC Training (formerly EdApp)
Excellent customer service can be your greatest asset. Even with an amazing product or service, customers these days expect high-quality customer service. Because people are attracted to brands that care. SC Training (formerly EdApp)’s Creating a Positive Customer Experience is all about leveling up your team’s customer service skills to create a customer-centric experience for successful customer retention.
Topics in customer experience include defining customer needs, impressing customers, creating positive interactions with customers, engaging your customers, and more. These lessons will be taught through interactive learning content in the form of videos, images, and quizzes so your learners will be engaged. There’s also a final assessment that your team needs to accomplish to get certification.
- Cost: Free
- Scope: defining customer service and experience, how to impress customers, how to interact with customers, how to engage customers
Created by SC Training (formerly EdApp)
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6. The Basics of First Aid by SC Training (formerly EdApp)
First aid is one of the most important things to have certification for. Having first-aid-certified team members guarantee not only the safety of a workplace but also shows commitment to a better and healthier work culture. The Basics of First Aid by SC Training (formerly EdApp) is a free online course for adults that covers everything from common accidents like bleeding, shock, and trips to practical first aid strategies like assessing the scene and treating burns.
This 6-part training program covers different emergency types per module to ensure learners get complete knowledge of each. For example, there’s a module dedicated to electrical shock and eye injury. Learners will be able to identify common causes of electrical shock and eye injury and the specific steps to take to treat them.
The SC Training (formerly EdApp) platform also features gamification elements like leaderboards and rewards to encourage learners with healthy competition. Aside from incentivizing them with certificates, these game rewards offer instant gratification which simply makes learning fun.
- Cost: Free
- Scope: Assessing the scene, first aid procedures, bleeding, shock, heart attacks, choking, electrical shock, eye injury, burns, broken bones, heating, fainting, seizures
Created by SC Training (formerly EdApp)
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7. Stepping into Team Leadership by SC Training (formerly EdApp)
Great leadership is essential to the growth of any company. Leaders get teams moving and inspire employees to be the best they can be. So this free online certification course in management by SC Training (formerly EdApp) is all about developing great leaders through confidence training and creating practical leadership strategies.
Stepping Into Team Leadership will cover the expectations of a leader, scope expectation setting, team time management, and effective team communication. All of these will create the foundation for great leadership in your organization. Each module is packed with practical advice and interactive exercises to help your leaders simulate different experiences.
- Cost: Free
- Scope: leader expectations, scoping work and defining expectations, team and personal time management, team communication
Created by SC Training (formerly EdApp)
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8. Effective Questioning for Call Handlers by FutureLearn
FutureLearn has an amazing course for upskilling the customer service skills of call handlers. Effective Questioning for Call Handlers is a free online certification course that covers effective phone communication with customers through different question styles and studying conversations. Through sample calls, videos, and case studies, learners will be taken through ways they can improve their calls by evaluating good and bad calls.
Different technology and decision support software are also covered in this course. The program itself spans 3 weeks but your team can take it at their own pace.
- Cost: Paid subscription
- Scope: Studying conversations, decision support software, question styles, consequences of badly handled calls, technology in customer service
Created by FutureLearn
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9. Developing Quality Customer Service Skills by Alison
If you’re looking to train new customer service providers with certification courses, Alison is a good elearning resource. Developing Quality Customer Service Skills is a free online certification course that gives an overview of essential skills and tools for any customer service role. It’ll tackle the best practices for customer relationship management, client communication, and conflict management with colleagues and customers.
The course also covers digital apps modern customer service providers use like auto-attendants and other software. Take note that the course itself is free but digital certification is locked behind an additional fee.
- Cost: Free, paid certification
- Scope: Introduction to customer service, essential customer service skills, communication dos and don’ts, resolving customer issues, conflict resolution, technology use in customer service
Created by Alison
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10. Training of Trainers by SC Training (formerly EdApp)
Alongside The United Nations Institute for Training and Research (UNITAR), SC Training (formerly EdApp) has created this free online certification course on becoming effective workplace trainers. The course will guide trainers and aspiring trainers through the fundamentals of learning, training design, and group facilitation. To make learning engaging, the program will use self-reflection questions, mini-scenario exercises, and practical examples.
The course is split into 3 parts which are all about creating a comfortable learning environment at the workplace to encourage growth and self-improvement. The first lesson is about the three key elements of facilitation. Which is followed by the second lesson on effective co-facilitation techniques. The final lesson is a great module on the importance of helping your team ask the right questions. Learning isn’t just about the answers, it’s all about asking good questions.
- Cost: Free
- Scope: Facilitating training, co-facilitating sessions, formulating good questions
Created by SC Training (formerly EdApp)
Explore the courseUpskill your teams today with the best free online certification courses
Certification shows your employees are committed to quality, learning, development, and growth. Aside from career opportunities, being certified in different areas reassures all stakeholders that you and your team are getting the job done. The best part is, getting certified doesn’t have to cost your company a lot of money. There’s a wide selection of free online certification courses you can deliver to your employees right now!