10 Telecommunication Training Courses
We’ve curated a list of telecommunication courses covering customer service, manual work, and technical aspects of digital communication. These courses will surely help your team in providing good service for your customers. Explore the collection of courses below.
1. Call Center Customer Service
SC Training (formerly EdApp)’s Call Center Customer Service training will provide your employees with tips on how to prepare for calls in client-facing roles. Call preparation is key to handling all sorts of concerns from the clients. This course teaches your employees about the different parts of a call, holds, and transfers for a seamless service to your customers. Your teams will also learn how to help difficult customers so that they know how to de-escalate the situation. Depending on the company and culture, expectations vary but SC Training (formerly EdApp) guides learners with the basics of call etiquettes, voice, and tone in their microlesson. With SC Training (formerly EdApp)’s authoring tool, managers can edit and tailor the slides according to the training’s coverage and requirements. This is perfect to include additional information that may have been missed on the slides that will be beneficial for the learners. With its flexible user design and selection of interactive templates, the creation of engaging content has never been easier. With all the tips laid out in this course, your employees will be able to provide a smooth and excellent service to the clients.
This course includes 5 micro lessons to improve the knowledge retention of the learners. The course can be completed anytime, anywhere from your employee’s mobile device.
Cost: Free (up to 10 users)
Certificates: Available
Scope: Call preparation, voice, tone & etiquette, parts of a call, holds and transfers
Created By SC Training (formerly EdApp)
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2. Generating Leads Through Cold Calls
In marketing and sales, one way to generate leads is through cold calls. That‘s why this SC Training (formerly EdApp)’s course is perfect for training your team. The course has 3 lessons about the structure of an effective cold call that can help your employees gain leads for your business. Just having a strong opener can make a difference in the quality of your employees’ call experience with a potential client so this course is definitely something you should look into. This informative microlearning course is a great refresher for your employees. With SC Training (formerly EdApp)'s engaging bite-sized format and gamified quizzes, your employees will have higher knowledge retention of freshly acquired information. A completion certificate is also available at the end of a course.
Cost: Free (up to 10 users)
Certificates: Available
Scope: Cold calls and leads, anatomy of an effective cold call
Created by SC Training (formerly EdApp)
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3. Wireless Communications for Everybody
Coursera’s Wireless Communications course is a good introduction to the history of a cellar communication system. With this, your employees on technical support will know the principles of wireless communication theory and management. With a good background in wireless communication technology, your team will be able to understand more about their jobs and improve their performance. Also, multiple antenna technology is covered in this course, making it a helpful learning material for telecom professionals. This online course has a flexible deadline and takes approximately 14 hours to complete.
Cost: Free
Certificates: Available
Scope: History, principles of wireless communication, multiple antenna technologies
Created by Coursera
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4. Telecom Enterprise Systems Fundamentals
The Telecom Enterprise Systems Fundamentals course on FreeCourses is a technical take on telecommunication refresher. This course covers the history, fundamentals, and advanced concepts of telecom enterprise systems. It is suitable for employees who are working on the technical and applied aspects of telecommunications. With this course, learners will gain familiarity with the telecom platform for big companies.
This course includes 3.5 hours of on-demand video and 18 lectures that you can take any time.
Cost: $13.99 USD
Certificates: Not available
Scope: History & fundamentals of telecommunications, telecom enterprise communications system
Created by FreeCourses.Info
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5. Manual Handling Training
In telecommunications, employees like IT professionals, linesmen, and network technicians are required to do installations and other manual work. With iHasco’s Manual Handling Training, you can emphasize the health repercussions of manual labor to your employees. Incorrect lifting, handling, and carrying can result in serious injuries and by guiding your employees with the proper lifting, handling, and carrying practices, you can help them minimize accidents. This course also covers how to examine materials before using them to be able to use tools correctly, minimizing risks. There are 4 lessons about manual handling operations that you can accomplish in just 35 minutes. Also, the course is available in 32 languages.
Cost: Starts at £100 (5 employees)
Certificates: Available
Scope: Back complications, daily tasks, techniques and assessments
Created by iHasco
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6. Networks and Communications Security
Coursera’s Networks and Communications Security course will guide your workers through different lessons about network-related security issues and protective measures to configure and control network access, as well as, wireless technology operations. This is beneficial for the learners to ensure authentication and confidentiality of the information and protect the data of the clients. Telecommunication companies have a responsibility to uphold privacy and security in communications and making the employees undergo such training is a good investment for a better service to the clients in the long run. There are 4 lessons with 60 videos, 57 readings, and 4 quizzes in total, all of which will take approximately 20 hours to complete.
Cost: Free
Certificates: Available
Scope: Network-related security issues, telecommunications technologies protection, control network access, network-based security devices
Created by Coursera
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7. Principles of Digital Communications I
The Digital Communications course by Class Central includes 24 lectures based on the theory and practice behind communication systems. This course tackles advanced concepts such as digital communications at the block diagram level, data compressions, algorithms, system design for wireless communication, and many more. This can be used to train employees on the technical aspects of digital communications and widen their knowledge about information technology and engineering. The online course includes video lectures, transcripts, notes, and exams that you can take at your own pace. According to Class Central, the lessons can be completed in approximately 30 hours.
Cost: Free
Certificates: Available
Scope: Concepts and theories of digital communication
Created by Class Central
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8. Digital Signal Processing Specialization
Coursera’s Digital Signal Processing Specialization course is all about the theory and practice of digital data communication and real-time digital signal processing. The course focuses on the specialization of audio processing and data transmission. Telecommunication companies rely on signals to transmit messages and by training your employees with the fundamentals of signal processing, the additional knowledge will help them deliver communications seamlessly for the customers. There are 4 lessons which include the basic concepts and algorithms, filtering methods, analog and digital signals, and applications of digital data communication. This online course will take approximately 4 months to complete with flexible schedules. Upon completion, a shareable certificate will be issued.
Cost: Free
Certificates: Available
Scope: Basic concepts and algorithms, filtering, analog and digital, applications
Created by Coursera
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9. Broadband, Telecom, Datacom and Networking for Non‑Engineers
If you are interested in fully training your team in all of the basics of broadband, telecom, datacom, and networking, then you may want to check out this course by Teracom Training Institute. This crash course will surely teach your employees everything that they need to know about the fundamentals of telecommunications in a short period. With a good foundation in telecommunication, your employees will understand the mechanisms behind their tasks. This 3-part course is divided into fundamentals, telecom technologies, equipment and carriers. You can take the boot camp online or in person if you live in the US.
Cost: Free
Certificates: Available
Scope: Fundamentals, telecom technologies, equipment, carriers and interconnect
Created by Teracom Training Institute
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10. Personal Protective Equipment (PPE)
Telecommunication employees that handle manual labor like installations, wiring, and other related work must be oriented about the personal protective equipment they’ll use in the field. SC Training (formerly EdApp)’s Personal Protective Equipment (PPE) course will guide them through the different types of PPE that will help ensure their safety. Some of the protective equipment discussed include respirators, foot protection, and head and face protection like hard hats, face shields, and safety goggles. The course includes 4 lessons that are delivered in a bite-sized format to increase knowledge retention. SC Training (formerly EdApp) also has a mobile application so your employees can take the course anytime, on the go.
Cost: Free (up to 10 users)
Certificates: Available
Scope: Introduction, types of PPE, hard hats
Created By SC Training (formerly EdApp)
Explore the courseStaying connected with telecommunication training
Telecommunication has a huge impact on societal communication and it is used in all aspects of life, may it be in personal affairs or business. To ensure the proper transmission of digital information, employees like manual workers, customer support representatives, IT professionals, and engineers must be trained in the different processes of telecommunication. Several online courses address the different challenges that workers will encounter in these jobs. With the vast availability of training materials online, managers should take time to invest in good quality courses to assist their workers in improving their performance and help them provide good service to the clients who are heavily reliant on telecommunication. We’ve gathered 10 telecommunication training courses that can help you with your training needs. Keep scrolling to learn more.