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10 Customer Training Software

Published

April 27, 2023

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Customer Training Software

Discover the top customer training software for businesses of all sizes, whether you need to train new employees or improve the skills of your current team. These platforms offer comprehensive training programs and advanced reporting features to help you stay on top of your customer service game.

1. SC Training (formerly EdApp)

Meet SC Training (formerly EdApp), your ultimate customer training software solution. This training platform is easy to use and offers a wide range of courses. With SC Training (formerly EdApp), you can easily create customized training content or choose ready-made courses from its Course Library to educate your team.

customer training software - edapp

SC Training (formerly EdApp)'s courses, such as The Power of Empathy and Positive Scripting, are designed to help your team improve their customer service skills. Plus, with SC Training (formerly EdApp)'s intuitive platform, you can oversee and adjust the entire training process from start to finish.

Got existing training materials in PowerPoint? No problem! SC Training (formerly EdApp)'s PowerPoint Converter can transform them into engaging micro-lessons. The learning management system (LMS) also has Course Creation Services where a team of expert instructional designers can help you make the best training courses for your team.

And because customer service teams can be spread across the world, SC Training (formerly EdApp) makes it easy to deliver top-notch training to your global team. All they need is an internet-connected device to access training materials.

But that's not all! You can also track your team’s progress and make necessary adjustments with SC Training (formerly EdApp)’s reporting and analytics features. This way, you’re sure that they're getting the most out of their training. With the best LMS for customer training, you can rest assured that your team will be well-equipped for exceptional customer service every single time.

Cost: Free

Key features:

  • Course Library
  • PowerPoint Converter
  • Microlearning
  • Mobile Access
  • Reporting and Analytics

2. Clarabridge

Clarabridge is a customer experience management platform that includes a comprehensive training and coaching module for your customer service team. With this platform, you can create customizable training programs tailored to your team's specific needs. Plus, with role-specific content, you can ensure that each member of your team is getting the training they need to excel in their career.

customer training software - clarabridge

Clarabridge also has real-time coaching and feedback features. Your team will receive immediate feedback and guidance as they interact with customers, helping them to improve their skills and provide great service with every interaction.

Cost: Contact Clarabridge

Key features:

  • Training and coaching module
  • Customizable training programs
  • Role-specific content
  • Real-time coaching and feedback

3. Freshdesk

Freshdesk offers a wide range of solutions for delivering outstanding customer service, including Support Desk, Omnichannel Suite, Contact Center, and Customer Success. With this customer training software, your team will have access to additional automation and context, allowing them to anticipate customer needs and recommend the best course of action.

customer training software - freshdesk

With Freshdesk's NEO platform, your team can increase service productivity and innovate more quickly. You can easily allocate, categorize, and prioritize tickets to ensure that nothing falls through the cracks.

Cost: Paid plans start at 15 USD monthly per user

Key features:

  • Automation and Context
  • NEO Platform
  • Ticketing System

4. Hubspot

To help you get the most out of your customer care capabilities, HubSpot offers training courses where your team can become familiar with its help desk and ServiceHub suite. Each product in the suite is broken down in the Understanding Help Desk course, which shows how your team can save time by automating tasks. With this powerful tool, you can swiftly and effectively integrate your new help desk solution.

customer training software - hubspot

And even if you aren't using HubSpot's technologies or HubSpot integration, you can still benefit from their academy training for general customer care. For example, the Client Success and Account Health Checks program will teach your team how to use help desk technologies to keep an eye on customer interactions.

Cost: Starts at 800 USD monthly

Key features:

  • Training Courses
  • Help Desk Technology
  • Service Hub Suite

5. PlayVox

Playvox has a comprehensive set of tools to help train, coach, and monitor your customer service team. With this cloud-based platform, you can create customized training programs that are tailored to your team's needs. Plus, its interactive coaching sessions make it easy to give immediate feedback and guidance.

customer training software - playvox

With Playvox's real-time skills tracking software, you can easily keep tabs on your team's progress and identify areas for improvement. Whether you're looking to boost productivity or increase customer satisfaction, this customer training software has the tools you need to succeed.

Cost: Contact PlayVox

Key features:

  • Cloud-Based Tools
  • Customized Training Programs
  • Interactive Coaching Sessions
  • Performance Tracking and Reporting

6. ServiceSkills

ServiceSkills is an innovative online training platform that specializes in customer service training. The platform has a wide range of training courses, from communication skills to conflict resolution and empathizing with customers.

customer training software - service skills

Interactive video training courses are also designed to engage your team, making it easy for them to learn and retain key concepts. Also, the platform’s advanced reporting and analytics features allow you to track your team's progress, to make sure that they stay on track and are meeting your business's goals.

Cost: Starts at 3,990 USD yearly

Key features:

  • Customer Service Training Courses
  • Video Training Courses
  • Reporting and Analytics

7. SkillPath

If you’re looking to improve your customer service team's listening skills, Skillpath offers an active listening course that’s perfect for any type of business. This program offers comprehensive training to help you save time and money while boosting your team's effectiveness.

customer training software - skill path

The course is divided into three sections, beginning with the fundamentals of listening and what it takes to be a good listener. The second section focuses on communication skills to help your team improve their ability to connect and understand customer motivation. In the third and final section, your team will learn the dos and don'ts of asking questions, including the different types of questions and when to use them.

Cost: Contact SkillPath

Key features:

  • Virtual Seminars
  • Free Webinars
  • Group Training

8. WalkMe

With interactive tutorials and step-by-step guidance, your team can effortlessly master new processes and workflows with WalkMe. The platform also has reporting and analytics tools, which let you see real-time into your team’s real-time progress and performance.

customer training software - walk me

WalkMe’s insights will also help you improve your team’s training. With this customer training software, your team will be up and running in no time, delivering outstanding support that keeps your customers happy and satisfied.

Cost: Contact WalkMe

Key features:

  • Interactive Tutorials
  • Reporting and Analytics

9. Whatfix

Whatfix’s digital platform is perfect for simplifying training and support cycles. Its user analytics offer insights to improve user flows, create better onboarding experiences, and build new content. It also overlays existing software and custom applications with easy-to-follow steps and in-app support.

customer training software - what fix

Since this LMS for customer training is easy to use, you can curate and manage training efforts as needed, even without any coding skills. The software’s intuitive interface and intelligent learning materials will also make it easy for your team to learn new processes and workflows.

Cost: Contact Whatfix

Key features:

  • User Analytics
  • In-App Support
  • Training Management
  • Intuitive Interface

10. Zendesk

Zendesk is a cloud-based customer service software that offers tools for customer support. From custom training content to personalized onboarding programs, Zendesk is also an effective LMS for compliance training.

customer training software - zendesk

With this customer training software’s robust knowledge management features, all your essential customer service information is securely stored in one convenient location. This lets your team access the tools they need to provide top-tier support around the clock.

Cost: Starts at 19 USD monthly per user

Key features:

  • Custom Training Content
  • Personalized Onboarding Programs
  • Knowledge Management Features

Author

Donna Dane

Donna is an elearning content writer for SC Training (formerly EdApp), a mobile-based microlearning platform designed for today's digital training needs. When she's not writing web articles, she writes lines of code or songs or anything food-related.

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