EdApp by SafetyCulture

10 Relation Management Skills


March 28, 2023



Relation Management Skills

If you’re looking to build, maintain, and improve positive relationships with colleagues, clients, friends, or family, then look no further. Succeed both personally and professionally with these relation management skills for a better understanding of these connections in your life.

1. Leadership

Leadership is one of the vital relation management skills. This skill involves the ability to inspire, motivate, and guide others toward a common goal. As a leader, you must be able to strengthen relationships with your team members, foster collaboration, and achieve success as a team.

relation management skills - leadership

To be a good leader, set a positive example for your team. Demonstrate the behaviors and values you expect from them, from simply being punctual to being accountable for your actions.

Communicate your vision, goals, and expectations clearly and consistently. Be open and transparent, listen actively to feedback, and be willing to adapt your approach as needed.

Most importantly, empower others. Give your team members the tools and resources they need to succeed. Delegate responsibilities, offer opportunities for growth and development, and recognize and reward success.

You can have these opportunities available for your team by signing up for an innovative learning management system (LMS) like SC Training (formerly EdApp). This tool can help you create and access interactive training courses that your teams can use to improve their skills anytime and anywhere. There are even leadership theory courses on charismatic leadership, trust building, and team engagement

relation management skills - charismatic leadership

Also, if you need some help when it comes to creating training content, then SC Training (formerly EdApp)’s got your back. This LMS has a customer success team ready to give you additional support, plus Course Creation Services (add-on). Here, expert instructional designers are always ready to whip up fun and impactful learning content for your team.

Sign up for SC Training (formerly EdApp) to build your leadership relation management skills.

2. Self-Awareness

To develop good relationships with others, self-awareness is of utmost importance. This is one of those relation management skills that will allow you to understand yourself better. This way, you will also be able to empathize and communicate well with others.

relation management skills - self-awareness

When you are self-aware, you are better equipped to manage your emotions, and this ultimately lets you build trust and understanding in your relationships. Being self-aware is not always easy, but you can start by taking some time to reflect on your thoughts and emotions. From there, you can then consider how they may affect your interactions with other people.

All of the work you’re doing for yourself is also for the people that you love or care about. So to improve your self-awareness, try to seek feedback from your trusted friends or colleagues so that you can improve how you approach or communicate with them. 

Still, if you find yourself struggling, don’t be afraid to seek professional help. Getting the help of a therapist or counselor is a great way to gain insight into your emotions and behaviors.

3. Empathy

Better self-awareness leads to improved empathy. It is an emotional intelligence skill for relationship management which allows you to understand and relate to the feelings and perspectives of other people. By developing empathy, you can build stronger, more meaningful relationships based on trust and understanding.

relation management skills - empathy

Empathy means “putting yourself in others' shoes”. When you’re trying to understand someone else's perspective, try to imagine how you would feel or react if you were in their situation. It also helps if you can let go of your biases and learn about different cultures and experiences so you can consider these things when trying to relate to someone.

Small acts of kindness and compassion can also go a long way in demonstrating empathy toward others. Simple gestures such as asking how someone is doing or offering to help can show that you care about their well-being.

4. Communication

Being an empathic individual means being a good communicator, too. Communication is a fundamental relationship management skill because it will teach you how to effectively convey your thoughts, feelings, and perspectives. Good communication can help you build trust, resolve conflicts, and create positive relationships in both personal and professional settings.

relation management skills - communication

If you want to be a good communicator, the importance of active listening cannot be stressed enough. This directly relates to human relation skills like empathy, as actively listening to others makes sure that you understand and acknowledge their thoughts and feelings.

One of the best ways to make sure that you’re always improving is to give and receive constructive feedback all the time. This will not only help you build stronger relationships but also help you learn and grow along with the people around you.

If you want to keep learning and growing as a communicator, you can try out any of the free communication courses in SC Training (formerly EdApp)'s course library. All you need to do is sign up for free to enroll yourself. And if you have friends or colleagues who also want to improve their communication skills, you can share it with them, too.

5. Conflict Resolution

Having good communication skills also helps with conflict resolution. Conflict resolution is one of those important relationship management skills that empower you to handle and resolve disagreements. In turn, this leads to relationships that are stronger and healthier.

relation management skills - conflict resolutions

Critical conversation training courses can help with conflict resolution. Still, disagreements are inevitable, so when they arise, always maintain your composure.

Stay calm and professional to prevent the situation from escalating further. Try to identify and focus on common grounds and shared interests to help create a sense of agreement between conflicting parties.

Make sure to understand the underlying issues as well because knowing the root cause of the conflict makes the resolution more effective. If necessary, especially for severe conflicts, seek the help of a mediator to facilitate communication and find a mutually beneficial solution. When appropriate, apologizing can also help to diffuse a tense situation and demonstrate a willingness to repair the relationship.

6. Patience

Patience helps a lot in remaining calm, empathetic, and understanding, even in challenging or stressful situations. When you practice patience, you can have improved communication, stronger relationships, and a more positive work or personal environment.

relation management skills - patience

You can practice patience by reflecting on past experiences, where patience was required. This can help you to identify areas for improvement and develop strategies to be more patient in the future.

You can also do breathing exercises to stay calm and centered in stressful situations. Mindfulness practices can also help you stay present in the moment and manage your emotions effectively. Taking breaks will also help you to recharge and manage stress levels.

7. Trust Building

Trust-building is an empowering relationship management skill as it helps to create strong, positive relationships that are built on mutual respect, honesty, and integrity. Building trust takes time and effort, but it is a worthwhile investment as it can lead to long-lasting and meaningful relationships.

relation management skills - trust building

One way to improve your trust-building skills is by enrolling in confidentiality training courses. This is because when people know that you can handle sensitive information, it also lets them know that you can be trusted.

On the other hand, you can also work on your reliability. This means being consistent and honest by following through on your commitments and making sure that your actions match your words.

Admitting your mistakes and committing to correcting them also helps to build trust. Do the right thing even when it's difficult, and be accountable for your actions.

8. Diplomacy

Diplomacy involves the ability to navigate complex situations and handle sensitive issues with tact, discretion, and respect. Being diplomatic involves a lot of the skills which have already been mentioned, such as practicing empathy and finding common ground.

relation management skills - diplomacy

Being diplomatic helps to bridge differences and build consensus. When you focus on shared interests and goals, you can build stronger relationships and resolve conflicts easier.

Empathy is also a critical component of relationship manager skills like diplomacy. By putting yourself in others' shoes, you can understand their perspectives and communicate more effectively. Finally, you can also enroll in interpersonal skills training courses to improve your skills in diplomacy.

9. Cultural Competence

Cultural competence is one of the essential relation management skills that involves the ability to understand, appreciate, and effectively navigate cultural differences. In today's globalized societies, cultural competence is vital for building positive relationships with individuals from diverse backgrounds.

relation management skills - cultural competence

To understand cultural differences, take the time to learn about the customs, traditions, and values of various cultures. You can also develop cultural self-awareness by reflecting on your cultural background and biases. This can help you understand how your own culture shapes your perceptions and interactions with others.

Show respect by being open-minded and non-judgmental about others' cultural traditions, customs, and beliefs. Adapt your communication style to meet the needs of individuals from different cultures, and avoid making assumptions about others based on their cultural background. Instead, ask questions and seek clarification.

10. Networking

Relationship management also includes having good networking skills. This means building and maintaining professional relationships with individuals who can give valuable information, advice, and opportunities. Effective networking can help you expand your professional connections, gain new insights, and advance your career.

relation management skills - networking

You can practice networking by attending professional events such as conferences, seminars, and workshops. It is an excellent way to meet new people and expand your network. You can also join professional organizations related to your industry or interests that have valuable networking opportunities.


Donna Dane

Donna is an elearning content writer for SC Training (formerly EdApp), a mobile-based microlearning platform designed for today's digital training needs. When she's not writing web articles, she writes lines of code or songs or anything food-related.

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