10 Free Conflict Resolution Online Courses with Certificates

1. Managing Difficult Conversations by SC Training (formerly EdApp) 

Everyone in the organization – especially your leaders – has to have difficult conversations with their co worker, partners, customers, and leaders. It’s important that your learners know how to navigate them smoothly to resolve any conflict or avoid one in the first place. SC Training (formerly EdApp)’s Managing Difficult Conversations tells your learners how effective communication can do that.

This free conflict resolution online course teaches your teams the critical information and resources they need to cope with difficult conversations. During conflicts, everyone's voice should be heard. This corporate training program trains them on how to actively listen to the people they're talking to and make sure everyone is heard. It addresses topics such as prioritizing difficult conversations, addressing and confronting uncomfortable conversations, giving constructive feedback, and sincerely apologizing. It also teaches them how to identify common mistakes during conflict resolution talks.

The course is available in SC Training (formerly EdApp)’s course library. Get your team started on this training course by clicking “Deploy to my team” and it’ll pop right into their SC Training (formerly EdApp) accounts.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Handling difficult conversations
• Giving negative feedback
• Delivering authentic apologies
• The value in difficult conversations

Created By SC Training (formerly EdApp)

3. Dealing with Difficult Customers by SC Training (formerly EdApp)

It can be easy to get into conflict with customers, especially when they’re being difficult. But luckily with SC Training (formerly EdApp)’s Dealing with Difficult Customers, your team won’t have to stress about creating awkward situations anymore.

This free conflict resolution training course was built to equip your teams with better customer service and problem-solving skills. This customer service course discusses the different sorts of challenging clients and the best strategies for fulfilling their needs and resolving their issues.

It also teaches your teams how to cope with challenging circumstances and how to respond to customer complaints, handle incorrect food orders, and deal with inebriated people. While these situations are specific to the hospitality industry, they can use the things they learn in these lessons and apply them to their own role. Once your learners have better problem-solving skills, they can easily deliver outstanding customer service, have better conflict resolution, and meet the demands of a wide range of clients.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Types of difficult customers
• Responding to guest complaints
• Handling the wrong food order
• Dealing with intoxicated customers

Created by SC Training (formerly EdApp)

5. Problem Solver by SC Training (formerly EdApp)

At the heart of every conflict resolution is each party’s wish to solve common problems together. SC Training (formerly EdApp)’s Problem Solver teaches them how to do just that. 

This free conflict resolution online course offers your team creative solutions to disputes using an organized, rational, and data-driven approach. This conflict management training program begins with an explanation of the importance of problem-solving and creativity and not being limited by functional fixedness. It also delves into several concepts and forms of teamwork and creative problem-solving strategies to prepare your teams for any obstacles that can happen during talks. Lastly, this conflict resolution training also discusses how to solve the problem by determining the root cause to prevent using band-aid solutions.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Creative problem solving
• Principles of problem-solving
• Types of problem-solving
• Types of decision making

Created by SC Training (formerly EdApp)

6. Emotional Intelligence at Work (for Manufacturing)

Emotional intelligence is a skill your learners need to develop strong relationships and avoid interpersonal conflict. SC Training (formerly EdApp)'s Emotional Intelligence at Work (for Manufacturing) deep dives into the main principles of emotional intelligence, its relationship to empathy and patience, and how it creates stronger leadership and management at work. It’ll also take your team through the key components of this important soft skill and how they can develop and apply them in specific scenarios to avoid confirmation-bias and improve their self-awareness, active listening, and conflict resolution techniques.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Overview of emotional intelligence
• Personal domain of emotional intelligence
• Social domain of emotional intelligence

Created by SC Training (formerly EdApp)

8. Active Listening by SC Training (formerly EdApp)

Active listening is the key to conflict resolution and is an important part of the problem solving process. By having this skill, your teams will better understand each other during mediation and work more productively towards resolving their issues and dealing with conflict. 

This conflict resolution online course teaches your team the fundamentals of active listening, which is ideal if they lack a basic understanding of this skill. It includes a summary of the major listening practices that can help them improve their communication and relationship with each other. The second half of this course focuses on poor listening habits that must be avoided at all costs. Listening to what isn't being stated and conversing with a lack of direct eye contact are examples of these bad habits. It also delves into the challenges of active listening and offers suggestions for overcoming them when managing conflict.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Core principles of active listening
• Active listening strategies
• Bad listening practices
• Barriers to active listening

Created by SC Training (formerly EdApp)

10. Advanced Negotiation by SC Training (formerly EdApp)

If you want your team to have more advanced conflict resolution skills, SC Training (formerly EdApp)’s Advanced Negotiation is perfect for them. This free conflict resolution online course teaches your employees about the many negotiation tactics, applications, and associated behaviors and impacts to look out for. It goes over the many stages of the negotiation and conflict resolution process and what to do at each one. Your employees will gain confidence in coping with difficult situations if they understand how to apply the proper techniques to each scenario. The course also covers dealmaking and execution, coalition building during negotiations, and what facts to give (or not to give) at the bargaining table.

After learning about all of these issues, your employees will be more successful with getting out of conflict resolution talks.

Cost: Free (up to 10 users)

Certificate: Yes (for completion)

Scope:

• Stages of the negotiation process
• Sequencing strategies and tactics
• Dealmaking and implementation
• Building coalitions
• Information sharing at the bargaining table

Created by SC Training (formerly EdApp)