10 Difficult Conversations Training Courses
Difficult conversations can be difficult to navigate. Your team may end up saying the wrong thing or offending someone if they don’t know how to smoothly ease into them. That’s why we’ve come up with a list of difficult conversations training courses. These courses tackle topics such as how to conduct and manage conversations, how to effectively communicate, and how to handle objections with emotional intelligence.
1. Managing Difficult Conversations by SC Training (formerly EdApp)
Most individuals dread and avoid critical dialogues because they send signs of anger and unhappiness. But, little is known about the implications of just avoiding an unpleasant topic, which can only follow your team for as long as they ignore it. SC Training (formerly EdApp)'s Managing Difficult Conversations will teach them how to manage a difficult conversation head-on, so they won't have to avoid it in the future. They'll learn how to create a safe environment for important dialogues and deliver negative criticism through difficult conversations training activities. They’ll also discover how empathy can help them admit and apologize for mistakes.
This difficult conversation training course will also help them appreciate the importance of having uncomfortable discussions and how they can help your team grow and enhance their working relationships.
This SC Training (formerly EdApp) course features games and quizzes, making it more enjoyable and engaging to take than your typical free elearning materials. This reduces mental obstacles to receiving new knowledge, resulting in greater learning retention.
- Cost: Free (up to 10 users)
- Scope: Tips for dealing with unpleasant discussions, offering bad criticism, delivering genuine apologies, and the significance of uncomfortable interactions
Created By SC Training (formerly EdApp)
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2. Effective Communication by SC Training (formerly EdApp)
It can be easy to get through a difficult conversation when your team knows how to communicate effectively. Consider enrolling your learners in this critical conversation training course offered on the award-winning training platform, SC Training (formerly EdApp). Effective Communication attempts to enhance communication abilities in all forms, including direct, public, and virtual communication. This course covers subjects such as improving communication skills, public speaking, and interacting with others electronically. By the end of their training, your team will become better communicators. But before completing the course, they'll be required to complete a quiz to assess their understanding of the subject.
With in-lesson discussion boards, SC Training (formerly EdApp) promotes social and peer learning. You can take advantage of these features to practice effective communication and gather feedback on the course or anything else linked to the business.
- Cost: Free (up to 10 users)
- Scope: Revamping communication skills, speaking publicly effectively, connecting virtually
Created by SC Training (formerly EdApp)
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3. Dealing with Difficult Customers by SC Training (formerly EdApp)
Originally designed for hotel customer service personnel, SC Training (formerly EdApp)'s Dealing with Problematic Customers course can also help your team understand the different sorts of difficult customers and how to deal with them. This critical conversations training looks into best practices for satisfying customer requirements and resolving difficulties, as well as more particular subjects such as how to respond to guest complaints and manage incorrect orders.
When your team has the necessary problem-solving abilities, they can respond swiftly to client issues, cater to their requirements, and give exceptional customer service. The course includes a few interactive questions in between sessions to improve recall and make learning more enjoyable and engaging.
- Cost: Free (up to 10 users)
- Scope: The many types of tough customers, the benefits of dealing with problematic customers, the STARS guide to reacting to a guest complaint, how to manage a faulty food order, and how to deal with inebriated guests
Created by SC Training (formerly EdApp)
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4. Handling Irate Customers (Call Center) by SC Training (formerly EdApp)
Handling Irate Customers (Call Center) by SC Training (formerly EdApp) teaches your team how to handle and resolve client calls. This difficult conversation training course is ideal if you have support workers that are dealing with difficult clients. It covers how to listen to upset customers so that they know where they’re coming from and can give quality solutions to them.
This training also includes call resolution suggestions and tactics that your team can use on their next difficult call. At the end of the course, they'll have the opportunity to practice several mock call conversations and hone their communication skills to better implement these approaches in their day-to-day support interactions.
- Cost: Free (up to 10 users)
- Scope: Dealing with difficult customers, call resolutions, mock call conversations
Created by SC Training (formerly EdApp)
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5. Handling Objections with Emotional Intelligence by SC Training (formerly EdApp)
While most people prefer cognitive ability, the capacity to manage and understand one's emotions is an important skill to possess. It facilitates interaction with people and has the potential to influence difficult conversations. This is especially important for teams to have because most disagreements originate at the team level.
This difficult conversations training course will teach your team how emotional intelligence can help them resolve collective difficulties and arguments in a professional and respectful manner. It demonstrates how paying attention to another person's body language and attentively listening can help them have more productive conversations. Learners will also get a session on conflict resolution and constructive criticism using the appropriate emotional approach.
- Cost: Free (up to 10 users)
- Scope: Active listening, body language, how to conflicts, how to feedback
Created by SC Training (formerly EdApp)
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6. Super. Crucial. Human by SC Training (formerly EdApp)
Based on Cheryl Cran's book, SC Training (formerly EdApp)’s Super. Crucial. Human course will teach learners how to be empathetic and thoughtful during difficult conversations. It talks about the four crucial skills to have when interacting with others, which are compassion, conscious communication, creativity, and collaboration.
The course then talks about how to apply these four skills in the context of difficult conversations so they can avoid offending anyone and solve problems in cases of conflict. It also teaches them how at the core of human interaction, your team should always keep the human in mind.
- Cost: Free (up to 10 users)
- Scope: How to be compassionate, how to be conscious communicators, how to be creative, how to collaborate
Created by SC Training (formerly EdApp)
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7. Getting Your Voice Heard by SC Training (formerly EdApp)
While we all have the freedom to express ourselves and openly debate issues that worry and interest us, getting our voices heard isn't always as simple as it appears. As a result, SC Training (formerly EdApp), in collaboration with The Spark, has created a brief training course called Getting Your Voice Heard. Here, your team will learn how to adjust their tone of voice to put themselves forward and sell themselves and their ideas.
The OOF and DESC models, in particular, will be examined to strengthen their assertiveness and overcome circumstances in which they don't feel heard. It'll also discuss different reaction types and how to combine empathy and assertiveness to maintain a pleasant interaction with others.
- Cost: Free (up to 10 users)
- Scope: Assertiveness techniques, the OOF and DESC models, and various reaction and response styles
Created by SC Training (formerly EdApp)
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8. Active Listening by SC Training (formerly EdApp)
This next training is geared for salespeople, but the skill can be applied to your team as well. Active Listening by SC Training (formerly EdApp) focuses on the fundamental concepts of active listening and how they can use them to improve client communication and relationships. Your team will be able to interact more successfully with clients and each other if they improve their listening abilities. This course has four microlessons that will teach them all they need to know about active listening, nonverbal clues, and active listening hurdles.
- Cost: Free (up to 10 users)
- Scope: Active listening in sales, active listening concepts, nonverbal indicators, and challenges to active listening
Created by SC Training (formerly EdApp)
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9. Giving and Receiving Feedback by SC Training (formerly EdApp)
To improve overall team performance, your team must learn how to deliver and take constructive feedback from their colleagues and team leader. But, not everyone is comfortable giving and receiving critique. Managers can bridge this gap by training employees to enhance their feedback-handling skills. Giving and Receiving Feedback by SC Training (formerly EdApp) is an excellent method for educating your team members on the essentials of feedback, including giving, receiving, and active listening. This course comprises four modules that, due to their bite-sized structure, can be completed fast and greatly increase team performance.
- Cost: Free (up to 10 users)
- Scope: How to give feedback, how to receive criticism, how to listen actively, and how to get back on track after getting negative input
Created by SC Training (formerly EdApp)
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10. Giving Effective Feedback by SC Training (formerly EdApp)
Effective and competent managers know how to deliver impactful feedback to their team members to drive them to their fullest potential. Giving Effective Feedback by SC Training (formerly EdApp) is created by Dr. PY Lum, an award-winning mobile microlearning developer who has been in the Learning and Organization Development space for three decades.
This online feedback training course begins with a lecture about the basic of feedback and what makes it effective in increasing organizational performance and creating a healthy learning culture. Then, it addresses how to use the S.T.A.R.S method in delivering the best feedback.
- Cost: Free (up to 10 users)
- Scope: What is feedback, best practice of feedback, why feedback is important, how to give effective feedback with S.T.A.R.S
Created by SC Training (formerly EdApp)
Explore the courseSmoothly ease through interactions with difficult conversations training courses
Nobody likes finding themselves in a difficult conversation. But sometimes, it can’t be helped. Although they can be tough to deal with, difficult conversations can become a source of growth and opportunities when your learners know how to navigate through them. Luckily, SC Training (formerly EdApp) has a massive course library full of difficult conversations training courses. These courses will train your learners’ communication skills, active listening skills, and emotional intelligence skills.