10 Front desk training courses and certification programs

We’re kicking off our list with an industry-approved guest service training course created by SC Training (formerly EdApp). Designed for hospitality and tourism industry teams, this course aims to help you meet your operational needs by improving your team’s customer service skills.

It’ll also instill good social skills and etiquette in front desk employees to help them create a good first impression for your brand. From greeting guests to responding to complaints, this course offers all-in-one training for excellent customer service.

Receptionists and front desk staff often have their hands full assisting customers and answering phone calls. With all the tasks they juggle, finding the time for training can be hard. Here at SC Training, it’s easy to squeeze in learning with a mobile-first approach that lets teams train with any handheld device in between helping guests.

SC Training’s microlearning approach lets front desk workers absorb important information in less than five minutes. Through bite-sized content that’s accessible on mobile devices, you can get your teams up to speed faster anytime and anywhere without having to sacrifice knowledge retention.

Teams at the front desk act as a first line of defense as they control access to the workplace or facility. This also means that they face security risks in their day-to-day work. Equip them with the knowledge and skills to protect themselves and others with this front desk safety course from SC Training.

This course dives into the policies and procedures that should be in place to keep the facility safe. It’ll also train your teams on the prevention methods necessary to mitigate security incidents. When training involves team and customer safety, it’s important to keep an eye on your employee’s progress.

SC Training’s admin portal gives you full control over users and courses. Make sure every front desk professional can access safety training while monitoring compliance with a powerful reporting and analytics dashboard.

Up next is another SC Training course that focuses on guest experiences. It aims to teach your teams how to personalize guest experiences and give consistent service. It’ll also delve into properly managing issues through empathy, listening, and problem-solving skills.

After completing this training, it’s helpful to see how your teams apply their learning in daily operations. You can use SC Training’s practical assessments feature to evaluate their skills in person and track their progress through a digital checklist.

Customer-facing roles such as receptionists and front-desk workers may face scenarios involving violent or aggressive behavior. This training will equip them with de-escalation techniques to prevent situations from worsening.

Aside from de-escalation techniques, this course will also talk about violence and aggression, resolving conflicts, and contributing to a safe workplace. All of these topics are critical to learning how to handle emotionally unpredictable situations.

Develop your team’s understanding of what customer service truly is with this receptionist training course. This quick, four-part course goes into how to impress, interact, and engage with customers. It’s essentially a course on how to keep your customers happy!

A final assessment is given at the end of the course to check how well your teams retained the information they learned. To make training more engaging, this assessment is filled with game-based quizzes that help reinforce key concepts.

A customer-focused culture is key to gaining loyalty and more customers. Use this SC Training course to teach your teams the true meaning of putting customers at the center of their work mindset and behavior.

This course meticulously discusses the definition of customer focus through important statistics and lessons from business leaders. It’ll also train teams to understandbuying habits through a customer-focused mindset and deliver customers through customer-focused behavior.

This receptionist course will train your staff to handle multiple priorities to avoid tasks piling up. It aims to equip teams with the skills to remain efficient, organized, and confident through prioritization and time-management tips. It’ll also teach them some shortcuts to eliminate frustrations that may affect their progress.

Take note that this course may not be as interactive and flexible as the others on this list since it’s a live webinar that you can download after the event. But it’s a quick, easy, and comprehensive course if you need to tick front desk training off your team’s to-do list.

This course differs from the others on this list as it specifically targets front desk workers in the healthcare industry. It goes into the fundamentals of being a front desk staff, including lessons on professionalism, communication, and hospitality. But it also dives into healthcare-specific topics.

Other skills your teams will gain through this training include avoiding HIPAA complaints, legal front desk triggers, patient no-shows, and common front desk HIPAA errors.

Next on this list is this hotel front desk training that will help you and your teams improve your check-in and check-out practices. It details specific parts of the guest experience, including preparation for arrival, the different types of VIP guests, and the importance of first impressions.

It also teaches receptionists about what guest information should be confirmed upon check-in, how to issue a room card, allocate a room, and handle common issues during check-in.

Front desk workers deal with all sorts of customers in their line of work. With this receptionist training, you’ll help them develop their problem-solving and guest service skills so they know how to deal with difficult customers.

This four-part course will touch on the different types of difficult customers and ways to deal with them. It’ll also familiarize teams with how to respond to guest complaints and how to handle intoxicated customers.