10 Problem Solving Training Courses for Better Solutions
Problems are almost always inevitable in your organization. Your team may end up getting into a conflict with co-workers, and customers may have problems with your product or services, among others. Luckily, we’ve listed the best problem solving training courses to help your team come up with better solutions when faced with these problems.
1. Problem Solver by SC Training (formerly EdApp)
At the heart of every problem is the desire of each side to solve the problem together and come up with solutions agreeable to everyone. SC Training (formerly EdApp)’s Problem Solver teaches them how to do precisely that.
This problem solving training course gives your team creative conflict resolution solutions that are structured, reasonable, and data-driven. This program begins with an explanation of the significance of problem-solving and creativity, as well as not being bound by functional fixedness.
It also dives into many concepts and types of collaboration, as well as innovative problem-solving tactics, to better equip your teams for any challenges that may arise during problem discussions. Finally, it covers how to tackle the problem by identifying the main cause to avoid implementing band-aid approaches.
The great thing about taking an SC Training (formerly EdApp) course is that there’ll be a series of quizzes included for better retention. They're presented in game formats, such as matching words, true or false, missing words, the traditional multiple-choice format, and more. These strategies make sure your team will have an enjoyable and engaging learning experience.
- Cost: Free (up to 10 users)
- Scope: Creative problem solving, principles of problem-solving, different kinds of problem-solving, kinds of decision making
Created by SC Training (formerly EdApp)
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2. Creating a Problem Statement for Your Organization by SC Training (formerly EdApp)
The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve. SC Training (formerly EdApp)’s Creating a Problem Statement for Your Organization can help narrow down your organization’s choices.
This problem solving training course dives into the heart of a problem statement each organization should have. It talks about the importance of narrowing down what your organization aims to solve, which can help your team focus on issues better. It also gives different examples of problem statements to help you and your team identify the strengths and weaknesses of each. This will also give them a better idea of what to use and what not to use for your organization’s problem statement.
- Cost: Free (up to 10 users)
- Scope: Importance of a problem statement, how to write a problem statement, creating a problem statement
Created By SC Training (formerly EdApp)
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3. Improving Your First Call Resolution (FCR) by SC Training (formerly EdApp)
The first call resolution is a critical indicator in the customer service sector. If your support employees can fix your customers' concerns at the initial point of contact, they’ll be able to build stronger relationships with them and have a more positive experience with your company. Improving Your First Call Resolution by SC Training (formerly EdApp) walks your learners through the process of reaching that goal.
This problem solving training course explains what FCR is and why it is vital for them to get one. It then supplies your team with an understanding of how to determine whether or not a problem was truly handled and how well the client experience was throughout the conversation. Finally, it offers advice on how to enhance and optimize their conversations so that any customer conflicts are handled on the first contact.
- Cost: Free (up to 10 users)
- Scope: First call resolution overview, how to calculate FCR, how to improve FCR
Created by SC Training (formerly EdApp)
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4. Handling Irate Customers (Call Center) by SC Training (formerly EdApp)
Handling Irate Customers (Call Center) by SC Training (formerly EdApp) educates your staff on how to handle and resolve client calls. This problem solving training course is ideal for your support workers that are dealing with difficult clients and tough problems. It covers how to listen to upset customers so that they can learn how to give them better solutions to their problems and even build a better relationship with your organization.
This training also includes call resolution suggestions and tactics that your team may use on their next difficult call. At the end of the course, they’ll have the opportunity to practice several mock call conversations and hone their communication skills so they can better implement these approaches in their day-to-day support interactions.
- Cost: Free (up to 10 users)
- Scope: Call resolutions, mock call conversations examples
Created by SC Training (formerly EdApp)
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5. Managing Difficult Conversations by SC Training (formerly EdApp)
This SC Training (formerly EdApp) problem solving training teaches your employees the vital information and resources they need to handle challenging and problematic talks. When a problem arises, everyone's voice should be heard. Managing Difficult Conversations teaches them how to actively listen to those they’re speaking with and check that everyone is heard. It covers subjects including prioritizing tough talks, addressing and tackling awkward interactions, offering constructive feedback, and apologizing honestly. It also teaches them how to spot frequent blunders during dispute resolution discussions.
- Cost: Free (up to 10 users)
- Scope: Handling difficult conversations, offering negative feedback, delivering authentic apologies
Created by SC Training (formerly EdApp)
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6. Handling Objections with Emotional Intelligence by SC Training (formerly EdApp)
Keeping a cool head can go a long way toward solving problems within and outside your organization. SC Training (formerly EdApp)’s Handling Objections with Emotional Intelligence will teach your team how to do just that.
This problem solving training will teach them how emotional intelligence can help them resolve collective difficulties and arguments professionally and respectfully. It demonstrates how paying attention to another person's body language and attentively listening may help them have more productive conversations. Learners will also get a module on problem resolution and constructive criticism using the appropriate emotional approach.
- Cost: Free (up to 10 users)
- Scope: Active listening, body language, resolving conflicts
Created by SC Training (formerly EdApp)
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7. Active Listening by SC Training (formerly EdApp)
Problems can only be solved if your team knows how to actively listen to the people they’re interacting with. SC Training (formerly EdApp)’s Active Listening details the steps and techniques they can take today to improve their active listening skills.
This problem solving training program teaches the principles of active listening to your team, which is great if they lack a basic grasp of this ability. It reviews the important listening strategies that can help people in improving their communication and relationship with one another. The second half of this course is dedicated to avoiding bad listening habits at all costs. These poor behaviors include listening to what isn't being said and speaking without making direct eye contact. It also digs into the difficulties of active listening and suggests ways to overcome them while dealing with conflict and problems.
- Cost: Free (up to 10 users)
- Scope: Active listening strategies, bad listening practices
Created by SC Training (formerly EdApp)
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8. Retail Services - Communication by SC Training (formerly EdApp)
Communication is key to being able to smoothly navigate through problematic situations. This is especially true in retail services. That’s why SC Training (formerly EdApp) designed a communication course dedicated to helping your retail teams get out of sticky situations.
In this course, your employees will learn how to actively listen to customers to better understand them and the possible issues they may have. They'll also become acquainted with open and closed-type inquiries, allowing them to select the best question type for various scenarios and interaction goals.
By the end of this training, your retail teams will be more engaged and strategic in their work. Observe how they engage and communicate with clients more effectively and often, resulting in greater sales and happier customers.
- Cost: Free (up to 10 users)
- Scope: Active listening, differences betweenopen vs closed questions, how to use open questions
Created by SC Training (formerly EdApp)
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9. Effective Communication in Customer Service by SC Training (formerly EdApp)
SC Training (formerly EdApp)'s Effective Communication in Customer Service course was developed to improve customer service workers' listening abilities for better and faster problem resolution. So, if you manage a team in a similar field, this is an ideal course to consider.
This problem solving program comprises three short sessions that address themes, such as empathy, the function of active listening in developing a great customer connection, and the impediments to successful listening. It walks your team through the process of active listening and presents listening tips and tactics. Some examples are using verbal signals to demonstrate attention while interacting with customers and clarifying by summarizing and asking open-ended questions. There's also a lesson that emphasizes some of the typical issues that will keep your team from actively listening, even if they're using the strategies you've taught them.
- Cost: Free (up to 10 users)
- Scope: Active listening, active listening in customer interactions
Created by SC Training (formerly EdApp)
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10. Expectations Setting by SC Training (formerly EdApp)
Knowing how to properly set different people’s expectations can go a long way in solving and avoiding problems in your organization. SC Training (formerly EdApp)’s Expectations Setting will teach your team the tips and tricks for how to appropriately set expectations.
The problem solving course helps your learners avoid the pitfalls of having unreasonable expectations, which typically lead to disappointment, problems, frustration, and broken relationships. They'll learn how to deal with collaborative goal setting so that everyone feels consulted and heard, including outlining expectations for each party.
- Cost: Free (up to 10 users)
- Scope: Elements of expectations, avoiding unrealistic expectations
Created by SC Training (formerly EdApp)
Explore the courseCreate better solutions with problem solving training courses
In both a professional and personal setting, problems are almost always unavoidable. People with different opinions, backgrounds, and personalities can clash and create problems and conflicts inside and outside your organization. As a leader, it’s vital to equip your team with the right problem solving skills so they know how to get themselves out of sticky situations and create better solutions for everyone. Read our list of problem solving courses to get started on problem solving skills training today.