10 Receptionist courses online

Leading the list, we have SC Training (formerly EdApp)’s industry-approved course that specifically delves into impactful customer service skills in the field of hospitality. It’s divided into three lessons: customer service skills, greeting guests, and responding to complaints.

It’s the perfect beginner course for individuals who are new to being a receptionist. But it can also serve as a refresher training for more seasoned employees as it offers an engaging way to comprehensively discuss the basics of guest services.

This receptionist training online is built with the busy schedules of receptionists in mind. It’s mobile-ready, so teams can access it with their handheld devices anytime. Plus, it’s also packed with highly targeted micro lessons that can be finished in five minutes or less so receptionists can train in between welcoming and assisting guests.

Physical appearance plays a significant role in creating a positive impression in the hospitality industry. This SC Training course on grooming standards can help your teams understand the importance of grooming and hygiene in their field of work.

It also outlines the guidelines for proper attire, hairstyle, makeup, and basic hygiene in hospitality. It aims to refresh your team’s knowledge of conventional standards on physical appearance through realistic examples of cases that receptionists may encounter in their day-to-day responsibilities.

Delivering branded training on grooming helps establish a consistent professional image. This SC Training course, along with other online customer service courses, is completely editable. 

As an editable course, it lets you align your team’s knowledge with the company’s brand identity on things like uniform guidelines, appropriate accessories, and more.

This medical receptionist training course will train your employees on how their role can shape the entire patient experience. It’ll go over the administrative tasks handled by medical receptionists, as well as give some tips on communication techniques they can use to put patients at ease.

It’ll also help your teams understand confidentiality, handle queries, and know the basics of the financial and administrative tasks of medical receptionists. The course will also cover their role during emergencies, office safety protocol, patient management procedures, and more.

Next on this list of receptionist courses online is training that focuses on the heart of hospitality—guest experiences. This is a four-part course that’ll equip your teams with the skills they need to effectively manage issues, service with consistency, and personalize the customer experience.

It lays out facts on why a simple smile can transform guest interactions, plus some tips on how to turn guests into repeat customers. It’ll also talk about how guest satisfaction affects your business’ revenue and introduce a step-by-step guide on what to do every time a problem arises.

Next, we have this 12-part Universal Class course on being a general receptionist. It takes a deep dive into how the receptionist’s role is changing alongside technology. It’ll also train teams on the art of welcoming, effective communication, and time management.

This course can teach them about handling tense situations, while also exploring their duties on safety protocols and data management. While this is a comprehensive course, you have to shell out 95 USD to access it and an additional 25 USD is needed for the certificate.

Front desk personnel, including receptionists, can create a secure environment that protects both staff and guests when equipped with the right skills and knowledge. This SC Training course lays out security measures that should be in place within your facility, including a reliable access control system, and surveillance and monitoring technology.

This course also talks about important procedures to guarantee security and policies for visitors, banned individuals, and monitoring incidents. It also gives out a scenario-based assessment that will help your teams retain potentially life-saving information better.

This course can train your receptionists as they deal with different guests and difficult situations. It introduces them to the concept of de-escalation and discusses certain techniques that they can apply to reduce, prevent, or resolve the escalation of conflicts.

Other lessons in this course will go over occupational violence and aggression (OVA), the causes of conflict, and the steps to create a safer work environment. Training receptionists on de-escalation will enhance conflict resolution and train them to turn potentially negative experiences into positive ones.

If you want your receptionists to understand how to impress, interact, and engage with customers, this SC Training course may be for you. It emphasizes the role of customer service in enhancing guest experiences and how a strong first impression can help you develop relationships with them.

While this is a course that’s mainly created for customer service to improve sales, it’s also a vital one for receptionists. It can help them understand how important it is to stay well-informed about your establishment’s offerings, policies, and local attractions so they can assist guests better.

This next course will train your receptionists on how to coordinate with other hospitality departments to guarantee smooth operations and seamless service. It teaches them some tips on communicating in a noisy environment and communicating effectively within the team.

It also goes over the importance of teamwork in the hospitality industry and identifies strategies on how to become a good team player. This course ends with a gamified assessment to check your team’s understanding of the topics discussed.

Lastly, this front desk training created by Business Training Works aims to help receptionists and other staff present a professional image. It’ll also discuss some tips for enhancing productivity and offer tactics to communicate effectively in person and over the phone.

This training program will also delve into front-desk failures and introduce a model on how to avoid them. It’ll train teams on positive body language, nonverbal signs of anger and irritation, and some basic front-desk safety guidelines.